Sr. Manager Claims

Overview

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Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

• Lead a team responsible for overseeing transportation, warehouse, and supplier claims across the portfolio.
• Manage, mentor, and develop a team of claims analysts and coordinators.
• Establish team KPIs and performance standards aligned with corporate goals.
• Foster a culture of accountability, continuous improvement, and customer service.
• Lead the end-to-end process for transportation, warehouse, and supplier claims.
• Oversee accurate and timely entry, tracking, and resolution of claims across systems.
• Collaborate with internal teams (Logistics, AR, QA, Procurement, etc.) to resolve issues.
• Serve as primary escalation point for external vendors including steamship lines, carriers, warehouses, and suppliers.
• Negotiate resolutions, ensure compliance with service level agreements, and guide corrective action initiatives.
• Analyze claims trends and loss patterns to drive strategic prevention initiatives.
• Deliver regular reports to senior leadership with insights, root causes, and recommendations.
• Partner with operations and inventory management teams to reduce outdated, surplus, or damaged inventory.
• Ensure all claims meet legal, financial, and insurance documentation standards.
• Oversee Certificate of Liability Insurance requests and related recordkeeping.
• Support Accounts Receivable with customer deductions tied to damages, shortages, and returns.
• Coordinate with stakeholders to maintain compliance and documentation across the claims lifecycle.

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field; advanced degree a plus.
• 7-10 years of experience in inventory claims, cargo loss, or risk management, with at least 2 years in a leadership capacity.
• Strong working knowledge of freight claims processes, transportation/logistics networks, and warehousing operations.
• Excellent communication and negotiation skills across internal and external stakeholders.
• Advanced Microsoft Excel and data analysis skills; ERP or claims management system experience preferred.
• Proven ability to lead through ambiguity, manage competing priorities, and drive cross-functional alignment.

• Health:
  Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts.
• Wealth:
  Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program.
• Happiness:
  Online training courses, virtual and classroom development experiences, education assistance program.
• Work-Life Balance:
  Paid-time off, parental leave, flexible work schedules (subject to location and role).
• Team Building:
  Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events.

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact