More jobs:
Broadband Technician
Job in
Elizabeth, Union County, New Jersey, 07215, USA
Listed on 2026-02-28
Listing for:
Jo-Carroll Energy
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Telecoms Engineering, Systems Engineer
Job Description & How to Apply Below
JO‑CARROLL ENERGY, INC. (NFP) Summary Position Description
Position Title:
Broadband Technician Department:
Broadband
Location:
Elizabeth, IL / Savanna, IL
Reports to:
Broadband Operations Foreman Directly supervises:
None Wage Information: $31.63 FLSA Class:
Non‑Exempt (Union Position)
Provides installation, site surveys, maintenance and support for Jo‑Carroll Energy’s (JCE) networks, systems and applications used to deliver a variety of managed broadband services to its members. Installs, maintains and supports service platforms including RF networks, fiber optic networks, WAN and WLAN technologies, traditional Ethernet and data center environments comprised of various servers, databases, storage arrays and related network infrastructure. Provides after‑hours outage and emergency response and troubleshooting.
Completes all associated written and electronic documentation.
- Monitors all production networks, servers, applications and services.
- Responds to alarms according to standard operating procedures.
- Works closely with internal staff and external consultants to change, install, modify and maintain the NOC.
- Implements and follows change management procedures and systems to ensure reliability of the network.
- Maintains system architecture and operational documentation.
- Works closely with external NOCs to provide after‑hours support for the system and members.
- Responds to outages and other emergencies after‑hours on a scheduled on‑call basis.
- Follows operations Methods and Procedures for Broadband Services.
- Maintains documentation of asset and resource location, status and configuration.
- Works to foster excellent team and member relations and participates in any related programs.
- Attends and participates in department and company meetings regularly.
- Performs all duties and responsibilities following all applicable safety, health, environmental and other regulator policies and procedures.
- Assists with installation, operation and maintenance of the cooperative’s SCADA, Mobile Radio Network and Automated Metering Infrastructure related to its communications network following all NERC Cyber‑Security Standards.
- Performs site‑surveys and prepares installation instructions for new broadband connections.
- Provisions member premise equipment to communicate with the JCE network.
- Responds quickly and professionally to escalating member concerns and problems relating to broadband service.
- Tracks installations and issues through the JCE work‑order system.
- Assures timely completion of installation and member service restoration along with accurate and timely submission of documentation.
- Prepares status reports and provides routine system maintenance.
- Performs setup and kitting of CPE.
- Assists with configuration, installation and maintenance servers, routers, switches, UPS, radios, air conditioning equipment, generators, CPE and other related equipment used to provide continuous and reliable internet data services.
- Understands and complies with all safety rules especially those in JCE’s Employee Safety Manual and applicable SOP’s.
- Attends regularly scheduled safety meetings.
- Responsible for the safety of self at all times and of all crew members when in charge of a crew.
- Ensures that all work is done to JCE specifications or cooperative procedures, policies, and rules.
- Follows all local, state and federal rules including but not limited to the NEC, NESC, DOT, FCC, and OSHA.
- Keeps necessary records such as work time, materials, order number and readings.
- Trains co‑workers as required.
- Attends and applies required training which may require out‑of‑town and overnight travel.
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