Supervisor, Emergency Dept- Patient Access Service

Job Title:

Supervisor

Location:

WILLIAMSON STREET

Department Name:
Emergency Dept Access Service

Req #:

Status:
Salaried

Shift: Evening

Pay Range: $56,797.00 - $80,225.00 per year

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Ensure that unit/department/division is in compliance with all applicable policies, laws and regulations.

Required:

• High School graduate
• Five (5) years of previous hospital or related healthcare experience preferably in registration
• 1-2 years Supervisory experience
• Strong supervisory / leadership skills
• Extensive knowledge of pre-admission, authorization, verification, insurance reimbursement contracts and departmental and system policies and procedures
• Extensive knowledge of legal aspects of Patient Access Services, including state federal regulations regarding Patient Access, medical legal deaths, living wills, organ donation, and other hospital responsibilities
• Ability to prioritize and delegate in response to multiple, changing demands. Strong Communication skills, both written and verbal
• Understand Patient Access Services potential positive or negative impact on the hospital accounts receivable, cash flow, and bad debt processes. Knowledge of on-line computer system application
• Ability to proactively identify the needs of the customers, creating and implementing change.
• Interpersonal abilities necessary to effectively deal with all levels of hospital personal as well as legal representatives, third party payors, patients, etc.
• Analytical skills necessary to comprehend complicated issues and formulate creative solutions for problem solving. Knowledge of applicable Joint Commission requirements.

• Shift- 3:00pm-11:00pm
• Monday Friday with weekends; on call (24/7)
• Full Time/Evening

• Assumes responsibility for the operation and management of the department in the absence of the Director
• Managers and supervises the daily activities and workflows of Census Management ensuring timely and accurate bed assignment
• Ensures patient, physician, and nursing needs are met while maintaining alignment with the goals of Patient Access Services, both customer service and financial
• Plans and manages the pre-encounter process to include scheduling, pre-registration, registration, patient and family education, clinical and financial prerequisites, pre-certification, verification of benefits, utilization management, and patient / family communication
• Provides leadership and timely interaction with employees regarding staffing issues
• Provides 24-hour direction and guidance to staff
• Monitors Admissions / Registration area activities and performance by analyzing and responding to available statistical data
• Monitors quality assurance standards, and when appropriate, recommends, implements and maintains standards, policies, and procedures to improve productivity and efficiently
• Interprets and explains complex activities to patients, physicians, and staff necessary for compliance with managed care contracts, as well as other insurance plans
• Recognizes learning and orientation needs of staff and participates with the trainer in meeting those needs
• Questions and identifies possible areas for problem resolution to patient care
• Plans, schedules and organizes work, ensuring proper distribution of assignments and efficient utilization of personnel, space and facility
• Provides a workplace that exemplifies teamwork and customer service while treating all staff members with dignity and respect
• Monitors employees individual performances as compared to standards for making periodic performance evaluation of employee fairly accurately and objectively
• Schedules and coordinates employees PTO, sick time, and discretionary time off
• Maintains operations within budget and provides justification for variances to Director
• Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate,…