Customer Service Representative

Overview

This key role acts as a liaison, providing effective customer service for all internal and external departments by using excellent, in-depth knowledge of company products and programs. Gives prompt response to all email correspondence. Focuses on requests inbound via Service Cloud. Communicate effectively with team members within the department and other company personnel, as required to advance the service level. Provides immediate attention to resolving invoices discrepancy via EPOD workflow.

• Intake & respond to incoming sales requests and other sources of communication to ensure the complete satisfaction of demands.
• Inbound calls management and re-routes escalations to the creation of cases in CRM.
• Respond to incoming calls, emails, and Service cloud cases, including product inquiries, technical issues, and billing concerns, to ensure complete satisfaction. Support a 400+ Salesforce and sales management team with a 7000+ customer base.
• Communicate requests for additional information and status to sales teams.
• The main objective is to fulfill needs quickly and efficiently, with the highest level of customer service to ensure the most adequate and accurate resolution and or information is provided.

• Utilize existing processes and systems to determine request resolution using critical thinking to ensure requests are managed and completed thoroughly and correctly.
• Good problem-solving and decision-making capabilities
• Basic computer skills, including data entry, website navigation and other software.
• Develop escalation paths for aging sales requests as needed and articulate resolution requirements to cross-functional team members.
• In-depth understanding of the company’s products or services.

• Provides product/service information and resolves any concerns and problems our customers and Salesforce might face accurately and efficiently to optimize operations and sales effectiveness.
• Handle invoice discrepancies request issues credits or N/C’s to ensure invoice pricing and RIPs are complete. Ensure that RIP & QD are part of the analytical considerations when processing invoices.
• Collaborating with Experience Leads to the implementation of new ideas, projects, and technology to help innovate the Experience Team.

The starting salary for this role is $20 per hour. In addition to salary, this role may be eligible for a discretionary bonus and offers a comprehensive benefits package including Medical, Dental, Vision, 401K plan with company match, Life Insurance, Long Term Disability, Flexible Spending Account, Employee Assistance Program, Pet Insurance Plan and more.

We are New Jersey’s Largest Wine and Spirits Distributor

We may be a big corporation, but we are still family owned and we like to think that influences our work environment. We promote a culture based on trust, respect and collaboration

We opened a brand-new corporate office and distribution center in Elizabeth, NJ in 2019

Our company encourages our employees to reach high, live up to their potential, and advance in their careers. We offer over 9,000 professional development courses that employees can take at any time

Allied Beverage Group offers competitive pay commensurate with experience along with a comprehensive benefits package

– Associate recognition, discounts with several vendors and more

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Allied Beverage Group participates in theE-Verify program to confirm employment eligibility of all new hires in the United States.

Allie…