Business Process Specialist

Overview

The Business Process Specialist supports the APM Terminal Elizabeth modernization program by designing, documenting, and validating future‑state processes that enable operational excellence. Acting as a key link between strategy and execution, this role ensures process mapping, governance, and change‑impact assessments are delivered accurately and on time. The position is critical for embedding process discipline and creating a robust Business Process Manual that guides the organization through transformation.

• Comprehensive Business Process Manual including workflows, roles, KPIs, and governance standards.
• High‑level and detailed process maps aligned with the future‑state operating model.
• Gap analysis and change‑impact reports highlighting differences between current and future states.
• Validated and standardized process documentation ready for training and implementation.

• Support Future‑State Design:
  Assist the Business Process Manager in defining the future operating model, translating high‑level process maps into detailed workflows and job descriptions.
• Process Mapping & Documentation:
  Develop accurate process maps using standardized tools and methodologies; document workflows, decision points, and handoffs for inclusion in the Business Process Manual.
• Stakeholder Engagement:
  Collaborate with local and global subject‑matter experts to identify best practices and design optimized processes.
• Quality Assurance:
  Validate process maps and documentation with SMEs; perform consistency checks across all process documentation.
• Change Impact Assessment:
  Conduct structured analyses to identify gaps between current and future states, highlighting implications for roles, systems, and workflows.
• Governance & Compliance:
  Ensure adherence to process governance frameworks, version control, and approval workflows.
• Travel Requirement:
  Ability and willingness to travel up to 10% internationally for business needs.

• Process Discipline:
  Strict adherence to governance frameworks and reporting standards.
• Analytical Thinking:
  Identify root causes, evaluate alternatives, and recommend practical solutions.
• Communication &
  
  Collaboration:
  
  Strong interpersonal skills to engage stakeholders across functions and geographies.
• Collaborative and Independent Work
  
  Skills:
  
  Contribute to team environments while working independently with minimal supervision.
• Technical Proficiency:
  Experience with process mapping tools (Visio, ARIS), data‑analysis tools, and project management platforms.
• Problem‑Solving Orientation:
  Diagnose process inefficiencies and propose improvements.
• Educational Foundation:
  Bachelor’s degree in Supply Chain Management, Logistics, or related field, with ability to apply theory to practice.

• Proven experience in business process mapping and documentation within large‑scale transformation projects.
• Exposure to change‑impact analysis and governance frameworks.
• Hands‑on experience with process mapping tools and workflow documentation.
• Background in stakeholder engagement across global and local teams.
• Understanding of operational workflows and ability to translate them into structured process manuals.

Salary: $115,000 - $125,000

Schedule:

9 am – 5 pm

APM Terminals is committed to equal employment opportunity and provides reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

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