Director of Operations

Position Overview

In partnership with the Executive Director, Director of Development, and Program Director, the Director of Operations has the responsibility for planning strategy, implementing, and directing all aspects and logistics involving food procurement and distribution activities within our 15-county service region.

In addition, the Director of Operations oversees warehouse operations, fleet operation, food procurement, logistics personnel, and volunteer engagement at the main warehouse. When receiving and distributing goods, the Director ensures compliance with Feeding America contract and federal, state, and local regulations for documentation and training in food safety and Civil Rights.

End Date: February 28, 2026

Opportunity Type: Job

Category: Executive Director / CEO / Other C
- Level Executives

• Oversight and training responsibility for multiple full and part-time employees.
• Oversee volunteers assisting in warehouse or pantry-related volunteer activities.

• Ensure proper maintenance of the warehouse facility with compliance to external regulatory bodies, prioritizing employee safety and food safety.
• Maintain accurate inventory control, including rotation of product, daily completion of receiving and distribution tasks, proper tagging, and periodic inventories (weekly, monthly, quarterly, & annual).
• Maintain accurate and timely shipping and receiving systems, posting to inventory software adequate to modern warehousing standards.
• Oversee and implement food purchasing for warehouse distribution operations.
• Manage product recovery functions to guarantee maximum product into area and compliance of recovered goods with external regulatory bodies.
• Institute and nurture a positive working environment for employed staff and volunteers at all times.

• Ensure efficient transport of inbound and outbound product through a combination of Food Bank and commercial carrier vehicles and drivers.
• Schedule inbound product arrivals and onsite product distribution efficiently, coordinating within established budgets and timelines.

• Ensure partner agency satisfaction with service from FBA.
• Coordinate donor development with Programs department staff and rescue food procurement staff to support partner agencies and FBA programs.
• Support Operations team for special events such as food and fund drives, fundraising galas, and related occasions.

• Determine safety, equipment, and training needs of Operations staff.
• Develop, coordinate, schedule, and deliver training to maintain compliance with applicable health and safety standards.
• Promote effective and efficient delivery of services through training.
• Ensure all safety and sanitation rules and procedures are followed, in compliance with Feeding America, AIB, and Food Bank of the Albemarle operating guidelines, regulations, and policies.

• Prepare and submit accurate monthly, quarterly, and annual reports on warehouse and transportation operations, including inventory levels, product recovery, and compliance metrics.
• Monitor and report key performance indicators (KPIs) for transportation efficiency, warehouse accuracy, and safety compliance.
• Maintain detailed records of inbound and outbound shipments, product recovery, and food purchases for audit and regulatory purposes.
• Ensure timely and accurate data entry into inventory management systems and verify reconciliation with physical counts.
• Provide regular updates to senior leadership on operational performance, donor satisfaction, and compliance status.
• Investigate and document any discrepancies in inventory, shipping, or recovery processes, and implement corrective actions.
• Document training completion and compliance certifications for all Operations team staff.
• Develop and maintain dashboards or reporting tools to support transparency and decision-making.

• Work harmoniously with all other departments and staff.
• Work closely with the Administration and Finance teams.
• Participate in staff meetings, strategic planning, and special events.
• Perform other assigned duties…