Field Service Representative; NC, Saudi Arabia

Field Service Representative (NC, then Saudi Arabia)

Job Category: Field Operations and Support

Requisition Number: FIELD
001465

• Posted :
  January 6, 2026
• Full-Time
• On-site

Showing 1 location

The successful candidate will direct complex projects involving advanced technical concepts through installation, checkout, systems tests, operation, maintenance, training, and logistics support to fulfill customer requirements. Supervise mechanical, electrical/electronic, aerostat, or IT personnel for operations and maintenance activities on the system, site, and support equipment. You will be an instrumental part of a highly technical team that provides management, installation, troubleshooting, and repair of ten 34-meter Aerostat systems IT infrastructure and VSAT communications for the operational sites and Training Center.

This hands‑on position requires an experienced individual to install, upgrade, patch, and manage software in a Microsoft Hyper‑V environment. The FSR will work with and troubleshoot server hardware. Additional duties include backups, disaster recovery, updates, and other technology‑driven solutions in a fast‑paced, multi‑site (node) environment.

Working Procedure:

As an FSR, you will be deeply involved in the overall operation of the aerostat system. This includes participating in launch, inflight, and recovery activities and directing the maintenance of the mechanical, electrical/electronic aerostat equipment on the aerostat system and site. Your role will encompass a wide range of equipment, from structural to IT, ensuring the smooth operation of our systems.

• Participate in all phases of the software and systems life cycles, emphasizing system maintenance, configuration, integration, and information assurance.
• Interface with users to determine functional requirements for Ground Control System/Transportable Office Facility.
• Design, test, and develop systems and components to meet end‑user needs.
• Document requirements, designs, test results, and procedures.
• Configure, install, test, and troubleshoot computer network components and equipment.
• Deliver quality performance metrics.
• Proactively manage capacity planning of all production hardware servers and storage.
• Analyze technical needs, requirements, and state of the server, storage, and virtualization infrastructure design, integration, and operations.
• Perform regular audits of IT infrastructure to ensure optimal performance.
• Support LANs, WANs, network segments, Internet, and Internet Systems.
• Lead efforts to configure Firewalls, routers, switches, and VPNs.
• Perform other duties and responsibilities as assigned.
• Perform the role of mechanical, electrical/electronic, aerostat, or IT FSR to direct other technicians in performing selected operation and maintenance tasks. Proficient at a wide range of technician tasks, including using standard mechanical and electrical hand tools, mechanical disassembly/assembly, wiring, soldering, operating standard, and unique test equipment, repairing aerostat fabric, and handling high‑pressure gases.
• Maintain, troubleshoot, and repair mechanical structures, aerostat structures, hydraulic systems, fiber optic components, avionics, and electrical components.
• Maintain, troubleshoot, and repair ground systems such as generators, communication, and weather systems.
• Perform as a senior member of the aerostat flight crew for aerostat line handling, pre‑and post‑flight inspection, weather observation, helium toppings, snubbing, inflations/deflations, and tether inspections; proficiency in all emergency procedures for both moored and airborne flight aerostat operations.
• Perform corrective and preventative maintenance on structural, hydraulic, electrical/electronic, aerostat, or IT equipment.
• Responsible for identifying field operational problems and developing solutions.
• Operate all standard and unique test and support equipment, including any calibration and repair activities that can be performed at the site level.
• Conduct field tests, analyze test data, and submit appropriate test reports.
• Install approved engineering change proposals, modifications, and upgrades.
• Assist in accident investigations.

Training/Travel…