Utility Operator II

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Job Title: Utility Operator II (Fulfillment)

Classification: Hourly (SE, SNE)

Reports To: Shift Supervisor •
Department: Mailer Production

Summary: Works within the fulfillment department, ensuring that the secondary finishing of printed materials meets quality, budget, and schedule requirements within the budgeted headcount. This role requires set up and managing the run of multiple, 2 or more, machines simultaneously.

• Production management: meet production goals and customer delivery deadlines while adhering to the specified KPIs.
• Quality control: ensure all projects meet quality testing standards and customer specifications by performing inspections, following testing protocols, and monitoring finishing processes across multiple machines.
• Equipment oversight: learn to oversee the setup, operation, repair, and preventative maintenance of all fulfillment equipment, including drills, stitchers, and vacuum tables; troubleshoot equipment issues to minimize downtime.
• Safety and compliance: enforce company PPE policy, safety procedures, and regulations; conduct regular safety training and inspections.
• Communication and reporting: update daily job performance tickets for SAP reconciliation and account for all machine up/down time.
• Process improvement: participate in cross‑functional teams to continuously improve production methods, efficiency, and quality; work with the continuous improvement team and fulfillment department to create and follow SOPs for setup and running of all equipment.

• Education and experience:
  
  3‑5 years progressive experience in a printing or bindery environment.
• Technical skills: strong knowledge of bindery processes and equipment, including operation, setup, and maintenance.
• Leadership abilities: proven track record of supervising and motivating teams to achieve production goals and managing production levels to specific KPIs.
• Organizational skills: excellent time management and the ability to prioritize tasks in a fast‑paced, deadline‑driven environment.
• Communication: exceptional verbal and written communication skills for coordinating with staff and other departments.
• Problem‑solving: ability to troubleshoot equipment and production issues efficiently and effectively.
• Attention to detail: keen eye for detail to ensure products meet quality standards and customer specifications.
• Physical demands: ability to stand for long periods and lift moderately heavy materials.

Compensation: Hourly base pay range estimated to be $21–$25. Additional benefits are available through Pregis.

• Not Applicable

• Full‑time

• Manufacturing, Production, and Quality Assurance
• Industries:
  Manufacturing, Printing Services, and Automation Machinery Manufacturing