Store Manager, Retail & Store Manager

At Pledge Financial Services, we’re not just in the pawn industry — we’re in the people business. Every day, we help customers solve problems, uncover deals, and find value in unexpected places. We’re looking for a driven Store Manager who’s ready to lead with energy, motivate a team, and deliver an outstanding customer experience.

As the Store Manager, you’ll be the face of the store — overseeing operations, coaching your team, and ensuring every customer walks away feeling supported and valued. This is a fast‑paced, hands‑on leadership role with plenty of opportunities to grow your career in a stable, expanding company.

• Competitive base pay plus monthly bonus program
• Comprehensive benefits package (Health, Dental, Vision, 401(k))
• Paid training and ongoing leadership development
• Career advancement opportunities within a large and growing retail brand
• A supportive team culture where your leadership makes a real difference

• Lead daily store operations and manage staff performance
• Set sales, service, and merchandising goals — and motivate your team to exceed them
• Provide coaching, training, and ongoing development to your team
• Resolve customer issues with professionalism and care
• Manage inventory accuracy, organization, and merchandising
• Handle administrative duties and ensure compliance with company policies
• Drive sales through relationship building, product demonstrations, and customer engagement
• Negotiate loan and purchase amounts with confidence and fairness

• 35 years of leadership experience in retail, customer service, or a related field
• Strong ability to inspire, manage, and build effective teams
• Proven success in sales and customer service, with excellent communication skills
• Knowledge of loss prevention, merchandising, and inventory management
• Comfortable with cash handling and basic math
• A sales‑driven, customer‑first mindset with strong negotiation skills

If you’re ready to lead a team, grow a business, and make an impact in your community, this is your chance to take the next step in your career.

Join us and bring your leadership story to Pledge Financial Services.