Community Impact Coordinator​/Resident Services

Overview

Community Impact Coordinator/Resident Services role at POAH Communities. This is a position within POAH Communities, a mission-driven organization managing affordable housing, focused on resident services and community impact at Elgin Manor and Wing Schoolhouse locations.

$29.00/hr - $29.00/hr

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it''s about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator for our Elgin Manor and Wing Schoolhouse locations. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department.

Elgin Manor is a 100-unit affordable senior community in a campus-like wooded setting in Elgin, IL. The apartments are fully supported by a Section 8 (HAP) rental assistance contract with 99 one-bedroom and 1 two-bedroom apartments. POAH acquired the property in 2019 in a portfolio purchase that also included the former Wing Schoolhouse in downtown Elgin. In 2023 POAH completed a 14-month renovation that included improvements to all 100 apartments and enhances residents’ comfort and experience.

Elgin Schoolhouse is an affordable family property located in the historic Abbey Saunders Wing Schoolhouse near downtown Elgin, IL with 27 studio, 1-, 2- and 3-bedroom apartments. POAH acquired Elgin Schoolhouse in 2019 and completed an 11-month renovation of the property in 2022. Renovations included improvements to all 27 apartments.

Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD
• Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and participate in additional and/or special projects as required by the Property Manager

• Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time management skills and proven organizational skills
• Resident Coordinator certification is a plus
• College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

• Health & Wellness:
  Medical, dental, and vision insurance; wellness programming
• Financial: 401(k) with up to 4% company match; FSA options;
  Life & AD&D insurance; financial coaching
• Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays
• Paid Leave: 12 weeks Parental Leave;
  Bereavement;
  Jury Duty;
  Voting
• Incentives:
  
  Employee referral bonus, recognition programs
• Professional development: tuition reimbursement, mentorship program, ongoing training

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at

Note: This description reflects the current role and may be updated to reflect evolving responsibilities.

Seniority level
:
Mid-Senior level

Employment type
:
Full-time

Job function
:
Other