Director of Information Technology

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$/yr - $/yr

Annual Bonus

Duke's is now looking for a Director, Information Technology to lead our IT department team and oversee all IT services across the organization nationwide. This role is a hands‑on leadership position responsible for developing and executing an integrated IT strategy that aligns with the company business plan while ensuring operational excellence, innovation, and high-quality service delivery. This is an exciting opportunity for you to expand your career as our company continues to grow!

This is an on‑site position based at our company headquarters in Elgin, IL, working closely with cross‑functional teams and directly influencing our technology strategy.

Please note:

this position is not remote or hybrid.

Reporting directly to the VP, Information Systems and Technology, you will be responsible for 4 key areas:

• Develop and implement an integrated IT strategy to support the business objectives
• Translate strategic goals into actionable plans with measurable KPIs
• Collaborate with senior leadership to identify and deliver effective IT solutions
• Contribute to business continuity and risk management planning
• Recommend technology investments to support business growth

• Lead and inspire the IT team, aligning efforts with the company’s mission, values, and strategic priorities
• Communicate IT plans and progress to key stakeholders
• Partner with the VP of Information Systems and Technology to identify risks and opportunities
• Define and report on KPIs to measure IT performance and user satisfaction

• Roll up your sleeves and do whatever it takes to get the job done from working on helpdesk tickets to leading new innovative technologies
• Manage the IT budget in alignment with strategic goals
• Develop and enforce IT Standard Operating Procedures (SOPs)
• Lead high‑impact IT projects and continuous improvement initiatives
• Ensure delivery of high‑quality IT services internally and externally
• Maintain and upgrade hardware, software, and infrastructure
• Ensure compliance with relevant legislation and standards
• Oversee IT security implementation and service contracts

• Foster a positive, high‑performing team culture
• Support the professional development of IT team members through coaching, mentoring, and training
• Conduct regular performance reviews and ensure alignment with business objectives
• Promote collaboration and succession planning within the IT function

• Hold a bachelor’s degree or equivalent work experience in IT or related field
• Have 10 - 15 years of information technology experience with 5 - 7 of those years being in a management role; 2 - 3 years at the director level preferred.
• Have experience with large‑scale ERP implementation
• Have strong understanding of IT in service‑based businesses
• Have strong knowledge of IT security and compliance standards
• Have deep knowledge across a broad tech and cyber stack such as ERP Systems, Microsoft 365 / Office 365 Administration, Active Directory / Azure AD, Windows Server Administration (DNS, DHCP, Group Policy, etc.), Network Infrastructure (LAN/WAN, VPN, SD‑WAN, Firewalls, Switches, Routers), Cloud Infrastructure (Azure, AWS, etc.), Virtualization (VMware, Hyper‑V), Backup & Disaster Recovery Systems (Veeam, Datto, Acronis), Endpoint Management (Intune, SCCM, Jamf, etc.),
  
  Cybersecurity Tools (SIEM, EDR/XDR, MFA, MDM), Helpdesk & Ticketing Platform, and Collaboration Tools (Teams, SharePoint)
• Are an effective communicator and able to build relationships and communicate clearly across all levels and locations from leadership to field crews
• Are strategically agile and quick to recognize and respond to changing needs
• Are results‑oriented, confident in decision‑making and committed to performance improvement
• Are action‑oriented and capable of resolving issues within appropriate time frames
• Have high…