Ecommerce Customer Service Associate

Position Summary

Join the Midwest’s premier power equipment and landscape supply dealer! Russo Power is looking for a Customer Service Representative to support our online sales team and deliver exceptional service to our customers!

• Assist customers via phone, text, email and our online selling platforms; eBay and Amazon
• Process orders, returns, and shipping inquiries
• Provide accurate product, pricing and availability information
• Build strong customer relationships
• Deliver friendly, professional, solution‑focused service
• Other duties as assigned by management

• Must possess good general computer skills
• Detail‑oriented, organized, professional attitude, and reliable
• Ability to multitask and prioritize customer interactions
• Ability to handle phone calls and emails effectively
• Strong problem solving and multi‑tasking skills
• Strong written and oral communication skills

• High School Degree or equivalent
• 1+ year(s) of customer service experience (REQUIRED)
• Microsoft product knowledge
• Bilingual (Spanish) is a plus

• Frequently required to sit for long periods of time
• Continually spend long periods of time looking at a computer screen

• Flexible, family‑friendly schedule (Monday‑Friday closing at 4pm, rotating Saturdays closing at 12PM)
• Paid time off
• Paid vacation
• Overtime opportunity
• Major medical - Blue Cross Blue Shield
• Vision and dental coverage
• 401(k) employer match contribution- WE MATCH 100%
• FREE apparel, employee discounts, and development opportunities

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.