Customer Experience Specialist on-site

Wool & Co. is a fast-paced, growing purveyor of premium yarns, needles & notions for hand knitting. We are looking to fill a position with our Customer Experience team based in South Elgin, IL.

This is a part-time or full-time position starting at $18/hr benefits include 40% store discount.

This is an on-site position only.

Job Description for Customer Experience Specialist

• Respond to customer emails & phone calls regarding package tracking, technical knitting questions, yarn/needle recommendations, project color & design assistance
• Provide an elevated level of customer service
• Offer solutions that adhere to company guidelines as well as deliver strong customer satisfaction
• Process returns & exchanges
• Create special orders
• Communicate product availability, mixed dye lots, estimated ship dates & discontinued or missing products
• Maintain business organization & cleanliness
• Embody Wool & Co. core values & support the brand essence

Skill Set for Customer Experience Specialist

• Advanced beginner knitting skills preferred, as well as fiber, needles & notions expertise
• Friendly, approachable manner with strong written & verbal communication skills (especially listening to customers)
• Knowledge of premium yarn brands, needles & notions
• Comfort speaking on the phone
• Energetic, positive & upbeat
• Desire to solve issues & delight customers
• Competent, punctual & responsible with a high level of accountability
• Strong reading skills with the ability to focus on a single task
• Ability to work weekends & evenings, as well as some days
• Dependable
• Adaptable & able to work well with others in a team-focused environment