Assistant Shop Manager

About this role

Are you a retail expert passionate about impacting to meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

• Contract:
  
  Permanent
• Location:
  
  Elgin
• Salary: £23,850 per annum, pro rata
• Hours:
  
  28 per week

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" – Joanne, Regional Retail Manager

• Collaborate with the shop manager to run a profitable, customer‑focused shop that serves as the 'window of the British Red Cross' on the high street.
• Work on the shop floor and coordinate activity behind the scenes – no two days are the same.
• Foster a brilliant shopping environment and provide an excellent customer experience in store.
• Oversee a team of dedicated volunteers, delivering their induction, management and development.

• Retail experience and know‑how from working in a shop environment.
• People‑person traits – enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• Commercially savvy with good awareness of financial targets and measures, and proven IT skills.
• Ability to work flexibly to the needs of the store.

Applications close on Thursday 12th March 2026 at 23:59.

• Flexible working:
  Remote and hybrid working, flexitime, compressed hours and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus option to buy 5 extra days.
• Pension Scheme:
  Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts:
  Blue Light Discount Card, Tickets for Good and employee benefits platform.
• Wellbeing Support:
  Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2
  
  Work:
  Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed.

Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.