GSOC Supervisor El Segundo, CA

Overview

Hive Watch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we’re building.

Hive Watch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe.

• Funding & Growth Momentum Hive Watch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2:
  Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by Hive Watch.
• Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading a Global Security and Safety Technology at Fox Group. He founded Hive Watch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.
• Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and Hive Watch is uniquely positioned to automate 90%+ of alarm responses for organizations, transforming how enterprise security teams work.
• Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding sales organization with a real path to advance your career, this is the place.
• Relationships That Matter Our Customers aren’t just clients - they’re long-term partners. We value birthday cards over business cards and pride ourselves on building genuine relationships that drive trust and growth.

A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management.

The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with clients, security personnel, and emergency responders to protect people, assets, and operations.

• Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Grave (9:00 PM–5:30 AM) — with flexibility based on the needs of the company.
• Lead by example - display the Hive Watch core principles of customer service and professionalism.
• Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.
• Oversee security monitoring operations, which may include use of including video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.
• Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support.
• Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately.
• Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders.
• Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development.
• Maintain accurate and comprehensive records of incidents, communications, and security events in…