Complaint Handling NA Specialist

Every day our products and services help to save lives
around the globe. Therefore, we make quality and
reliability our number one priority.

We’re seeking a detail‑oriented Complaint Handling Specialist to serve as a primary point of contact for receiving, processing, investigating, and reporting product complaints. In this role, you will ensure compliance with FDA regulations, support quality improvement efforts, and help drive an exceptional customer experience.

What You’ll Do

• Manage assigned product complaints from intake through closure, ensuring accurate documentation and timely resolution.
• Conduct investigations, evaluate findings, and enter codes and data into relevant systems.
• Identify trends by preparing and maintaining complaint logs and trending reports.
• Collaborate with cross‑functional teams (Quality, R&D, Tech Support, etc.) to gather technical information and support investigations.
• Respond to customer inquiries via phone, email, or written communication.
• Maintain high levels of discretion and confidentiality when handling sensitive information.
• Contribute to continuous process and quality improvements.
• Support general department activities and additional tasks as needed.

What You Bring

• 1–2 years of experience in Quality or complaint handling (or equivalent).
• High school diploma required.
• Familiarity with SAP transactions related to complaints and product data.
• Proficiency in Word, Excel, and PowerPoint.
• Strong written and verbal communication skills.
• Ability to multitask, stay organized, and work independently or collaboratively.
• Strong judgment, attention to detail, and customer‑focused mindset.

Preferred Qualifications:

• Knowledge of Quality Management Systems, FDA/ISO regulations, GMPs, and complaint handling guidelines.
• Problem‑solving skills and experience working with standard operating procedures.

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned Med Tech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.

#LI-CW1

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to askhow credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.