Club General Manager

Overview

COMPANY OVERVIEW:
Love.

Life is a one-stop health and vitality community, empowering people to take control of their health to live longer, healthier, and more vibrant lives. We bring together personalized medical care, precision testing, cutting-edge fitness and recovery, and nourishing food—all under one roof—to support every dimension of health: mind, body, and spirit. We are seeking a highly experienced General Manager to lead our El Segundo flagship club and deliver an exceptional, hospitality-driven member experience.

Summary and role context are provided to outline leadership expectations for directing a multi-faceted health and wellness club in El Segundo.

The Club General Manager will be a dynamic, experienced and results-driven leader to direct our multi-faceted health and wellness club in El Segundo. The ideal candidate will be a strategic leader with a passion for health, wellness and longevity; possessing the ability to optimize labor, enhance the customer journey, drive revenue, and ensure operational excellence across all departments. In addition to overseeing day-to-day operations, this position will play a crucial role in fostering collaborations with marketing, sales, and community outreach efforts, as well as ensuring compliance with regulatory requirements and maintaining high standards of cleanliness and maintenance.

We are looking for a visionary leader with a commitment to delivering exceptional customer experiences and driving business growth through strategic partnerships and community engagement.

• Team Leadership
  • Foster a positive and inclusive team culture that promotes collaboration, innovation, and a strong sense of purpose aligned with the company’s mission and values.
  • Provide ongoing training, coaching, and professional development opportunities to empower team members to achieve their full potential and contribute to the success of the facility.
  • Collaborate with departmental leaders to optimize the customer experience and understand the customer’s needs to provide a frictionless health journey.
  • Lead the recruitment and selection process for building a high-performing sales and operations team, including defining job roles, conducting interviews, and making hiring decisions.
  • Lead, mentor, and motivate the operations and sales team to achieve individual and club sales targets.

Lead and participate in cross-functional alignment to ensure seamless operations and a high-quality member experience.

• Communications and Collaboration
  • Facilitate effective communication and collaboration among team members, departments, and external partners, promoting transparency, trust, and mutual respect.
  • Conduct regular team meetings, huddles, and brainstorming sessions to foster idea sharing, problem-solving, and cross-functional collaboration on key initiatives.
  • Encourage open feedback channels, constructive discussions, and a culture of learning and feedback to drive innovation and continuous improvement across the organization.

Sales Strategy and Performance

• Ensure efficient and effective sales processes and workflows to streamline operations and enhance customer experience.
• Develop and execute community-centric sales strategies, engaging local residents and businesses to build a strong and supportive network.
• Collaborate with the marketing and sales leads to develop and implement strategies tailored to the individual targets in the South Bay and surrounding area. These will include B2C and B2B opportunities.
• Identify key market segments and develop targeted sales strategies to capture new customers and drive revenue growth.
• Focus strategies to maximize membership sales revenue with emphasizing personalized sales approaches tailored to individual needs.
• Plan and execute promotional events and campaigns to attract new members/guests and enhance retention rates, incorporating personalized sales messaging and experiences.
• Work with Sales Lead to develop KPIs to monitor sales metrics and performance indicators to evaluate team and individual performance.
• Optimize CRM software or other tools to streamline sales workflows, track customer interactions, and analyze sales…