QA Manager, Digital Games

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Mattel Game Studios’ mission is to harness the power of Mattel’s iconic brands and IP to create a wide variety of engaging digital games. Guided by industry leaders with decades of experience, our team is building innovative, engaging experiences that bring beloved brands to life for players worldwide.

We’re looking for a QA Manager to own release confidence and quality outcomes across a portfolio of digital game titles developed with external studios and validated by specialist QA and localization partners. With a strong focus on mobile free-to-play (F2P) games, this is a publishing-side leadership role that manages quality strategy, risk management, partner accountability, and scalable QA operations—so players get stable, polished experiences at launch and throughout Live Ops.

• Establish QA process within the publishing workflow. Partner with internal Publishing Platform and Core Team leads to integrate vendor QA processes into the production and release workflow.
• Own quality strategy and signals. Define quality standards, test strategies, KPIs/metrics, and reporting that guide prioritization and drive change across teams and partners.
• Lead release readiness. Establish quality gates, exit criteria, and go/no‑go recommendations for launches, updates, and hotfixes—balancing scope, timing, and acceptable risk without becoming a bottleneck.
• Manage partners and vendors. Define QA deliverables, SLAs, and success KPIs with vendor partners; oversee performance reporting, capacity planning, turnaround times, test coverage accuracy, and issue escalation paths; conduct regular vendor performance reviews and continuous improvement initiatives to optimize cost, quality, and time-to-market.
• Run defect triage and escalation. Enforce defect quality standards, severity frameworks, and escalation paths; ensure fixes are verified, regression‑safe, and communicated clearly to stakeholders.
• Scale QA operations. Implement reusable test plans, checklists, bug taxonomy, device/OS coverage strategy, and continuous improvement rhythms (reviews, audits, corrective actions).
• Champion Live Ops quality. Support fast, safe release cadence with post‑release validation, incident support, and learnings/root‑cause analysis that reduce repeat issues.
• Support App Store submissions. Partner on submission readiness (checklists, technical compliance/disclosures, signing/build variants) and coordinate rapid response to first‑party feedback to keep releases on track.

• 6+ years in mobile games QA or related quality operations with 2+ years managing third‑party vendor relationships or distributed teams.
• Demonstrated experience managing QA for live mobile free‑to‑play (F2P) through Live Ops and release cycles, with strong ownership of release readiness and quality outcomes.
• Deep knowledge of QA test methodologies, defect lifecycle management, and mobile device/OS test coverage strategies.
• Proficiency with QA tooling (e.g., Jira, Test Rail, Zephyr) and analytics dashboards.
• Strong operational judgment risk‑based testing, exit criteria, prioritization in fast‑moving environments, and clear, decision‑driving reporting.
• Confident cross‑functional leadership and communication with producers, engineers, product leaders, and external studios.

• Experience with portfolio QA operations across multiple titles/time zones; comfort directing work remotely.
• Familiarity with modern games QA practices (automation‑aware thinking, quality metrics, testability) and ability to be hands‑on when needed.
• Localization QA experience…