IT Help Desk Tech 1st Shift - Millennium Space Systems- El Segundo CA

Job Description

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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Millennium Space Systems, a part of Boeing Defense, Space and Security (BDS), is a fast, agile small satellite company focused on national security space. Our missions have direct impact to global security, like missile warning and Earth observation.

Our team is curious, bold and innovative. We take risks, innovate and explore new techniques and technologies. We influence change because we challenge the status quo. And when we watch our satellites launch, we know each one of us made it happen.

The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role's primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work first shift.

This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.

Position Responsibilities:

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system

Support customer issues onsite, via phone, email, and computer chat to provide customer assistance

Documenting customer interactions in Service Now.

Run diagnostics to resolve customer reported issues

Experience supporting new employee (Onboarding)

Escalate issues as needed to the next Tier of IT support

Install, make changes, and repair computer hardware and software

Follow up with customers to ensure issues are resolved

Additional Qualifications/Responsibilities

Basic Qualifications (Required Skills/Experience):

Technical degree or 5+ years of experience working in a help desk role

Proficiency with Dell Computers utilizing Windows 10/11

1 or more years of managing Help Desk tickets

Ability to diagnose and resolve basic computer, mobile devices, conference room AV equipment and printer technical issues

This position requires the ability to lift more than 25 lbs.

Preferred Qualifications (Desired Skills/Experience):

Experience with Active Directory

Experience with Office
365 enterprise

Experience with IP Phones

Experience with Windows 10/11

Experience supporting new employee Onboarding

Microsoft Certified Systems Associate

CompTIA A+ certification

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process

Drug Free Workplace:

Millennium Space Systems, a Boeing Company, is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards:

At Millennium Space Systems, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

Millennium Space Systems also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on…