Senior Manager, Ecommerce Operations & Product Managment

ABOUT THE COMPANY:

True Religion is an urban casual lifestyle brand focused on high-quality denim, active wear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re‑engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd.

We don’t just create denim—we give it attitude, authenticity, and individuality.

The Senior Manager, Ecommerce Operations & Product is responsible for driving a seamless, customer‑first digital experience by aligning ecommerce operations with product and platform strategy. This role owns both day-to-day operational excellence and the evolution of the ecommerce roadmap, ensuring the platform performs reliably today while continuing to scale and improve for the future.

• Own the alignment between ecommerce operations, product, and technology to ensure a unified strategy and execution against business goals.
• Lead and oversee daily ecommerce operations, including Customer Service, Fraud, and Quality Assurance, ensuring a high-performing and reliable customer experience.
• Define and drive the ecommerce product roadmap in partnership with Technology and Product teams, prioritizing features that improve conversion, usability, and scalability.
• Establish and manage A/B testing and experimentation frameworks to support data-driven decision-making and continuous optimization.
• Oversee QA governance, release management, and ticket prioritization to maintain platform stability and performance.
• Guide sprint planning, project timelines, and delivery milestones, balancing speed to market with long-term platform health.
• Act as the voice of the customer, leveraging analytics, behavioral insights, and feedback to inform product enhancements and operational improvements.
• Identify emerging technologies, tools, and best practices to continuously improve ecommerce performance and efficiency.

You are a strategic, hands-on leader who thrives at the intersection of operations, technology, and customer experience. You balance executional rigor with forward-thinking innovation and are energized by building scalable solutions. Data-driven and customer-obsessed, you communicate clearly, influence cross-functionally, and bring teams together around shared goals.

• 5+ years of experience in ecommerce operations, product, or digital project management roles
• Strong understanding of ecommerce platforms and ecosystems (e.g., SFCC, Shopify, Magento, Woo Commerce)
• Proven experience managing QA processes, release cycles, and sprint-based workflows
• Working knowledge of fraud prevention tools and e-commerce risk management
• Understanding of order management, fulfillment, and post-purchase customer experience
• Strong problem-solving, prioritization, and project management skills
• Excellent communication skills with the ability to collaborate across technical and non-technical teams
• Experience operating in a fast-paced, evolving environment
• Experience with analytics and reporting tools (Google Analytics, Tableau preferred)
• Familiarity with customer service platforms (Zendesk, Gladly preferred)
• Experience leading cross-functional initiatives or teams
• Familiarity with Agile methodologies

• Compensation: The anticipated base salary range for this role is $120,000 – $140,000. This is a full-time, exempt position. This range represents the low and high end of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
• Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts,…