Field Network Engineer

Field Network Engineer

Company: Cathworks

Location: United States (Multiple Regions, Remote)

Job Type: Full-Time

Posted: 14 hours ago

Cath Works is advancing coronary physiology with the FFRangio System, leveraging computational science and AI to deliver fast, accurate physiologic insight without pressure wires or hyperemic agents. Our Field Network Engineers (FNEs) are mission critical – they ensure each hospital site is technically ready, secure, and clinically supported from day one.

Cath Works is partnered globally with Medtronic, the world’s largest medical technology company with 90,000 employees across 150+ countries. Through this collaboration, Medtronic markets and sells the FFRangio System worldwide, combining Cath Works’ innovative AI‑driven platform with Medtronic’s global scale to accelerate adoption in coronary physiology.

As a Field Network Engineer, you will be the technical lead responsible for deploying and supporting the FFRangio System across US hospitals. This role blends installation, network engineering, IT/IS coordination, clinical workflow integration, and hands‑on troubleshooting. You’ll collaborate closely with hospital IT, imaging service teams, Cath Works clinical/sales teams, and Medtronic partners to ensure smooth installations and ongoing system performance.

• Lead complete system installations, including hardware setup, cabling, environmental checks, workstation configuration, and integration with hospital C‑Arm and PACS/DICOM environments.
• Conduct and manage pre‑install IT planning, reviewing site walkthroughs, validating technical requirements, and aligning timelines with hospital IT, biomed, and imaging teams.
• Coordinate Information Security and IT reviews, complete Info Sec assessments, address follow‑up questions, and provide documentation required for hospital approval.
• Support network configuration (end‑to‑end) – port activation, IP assignments, DNS, routing, VLAN segmentation, firewalls, AETs, and data transfer workflows.
• Troubleshoot complex issues including connectivity failures, DICOM metadata problems, system processing errors, workstation performance, and hardware malfunctions (onsite and remote).
• Support account activations, ensuring the system is operating optimally for patient procedures; provide rapid response for any workflow or technical interruptions.
• Document all configurations and work performed, including installation reports, system setup details, service findings, and escalation notes for QA/R&D.
• Serve as the technical liaison between hospital teams, imaging vendors, third‑party field engineers, Cath Works internal teams, and Medtronic commercial partners.
• Provide on‑call and remote support, guiding customers and field personnel through troubleshooting and workflow issues.
• Train hospital personnel and partner field engineers, ensuring consistent, safe, and effective system usage and troubleshooting capability.
• Identify improvement opportunities, providing structured feedback to R&D, QA, Product, and Operations based on real‑world site experience.

• Associate’s degree or higher in a relevant field; a B.S. in science and engineering is preferred.
• Experience in hospital IT, biomedical engineering, medical imaging, or field service engineering.
• Strong understanding of networking fundamentals (IP, subnetting, VLANs, firewalls).
• Familiarity with DICOM, PACS, and angiography/C‑Arm workflows.
• Confident troubleshooting across hardware, software, and network layers.
• Excellent communication skills across technical and clinical stakeholders.
• Ability to operate independently in high‑stakes clinical environments.
• Willingness and ability to travel frequently to hospital sites across the U.S. (up to ~70%).
• 3+ years in medical device field service or healthcare IT preferred.
• Experience with Windows OS diagnostics, log analysis, or scripting (Power Shell/Python) preferred.
• Background supporting complex system installations or multi‑vendor integrations preferred.

• Direct impact on enabling next‑generation, AI‑driven coronary physiology.
• High autonomy role with deep ownership of technical success in the field.
• Strong cross‑functional exposure (Clinical, Sales, Engineering, QA, R&D).
• Opportunities for advancement into senior field, technical training, or product focused roles.