Fairfield Inn & Suites Los Angeles LAX El Segundo - Front Desk Agent

Compensation $26.00/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
This is a part of a dual branded property location. These are sister hotels - the Fairfield by Marriott El Segundo/LAX and the Aloft El Segundo/ LAX. Our recently renovated Fairfield by Marriott is a hotel near LAX airport, located just one mile away. A top choice among LAX hotels with shuttle service, our service is free and runs 24 hours a day.

Guests enjoy our complimentary hot buffet breakfast, as well as free WiFi throughout. Suites feature a microwave and pullout sofa bed for their convenience. We are within walking distance of many corporate offices such as Northrop Grumman, Raytheon, AT&T, Chevron and Mattel. The Fairfield Los Angeles LAX/El Segundo hotel is also just minutes away from Manhattan Beach and located on the Pacific Coast Highway.