Shuttle Driver

Description

About Brand Enhance

Brand Enhance Hospitality is one of the leading hospitality management companies with experience operating a variety of brands from small, niche, independently owned locations to luxury sites owned by global brands. With over three decades of experience in the parking and hospitality industry we provide a wide range of tailor‑made solutions for our clientele. We take pride in the services we offer resulting in exceptional guest experiences.

The Shuttle Driver is responsible for safely transporting hotel guests to and from designated locations such as airports, local attractions, and business centers. This role provides a friendly, professional, and welcoming experience that reflects both Brand Enhance and the hotel’s commitment to exceptional guest service.

• Safely operate the hotel shuttle to transport guests between the hotel and designated destinations according to the daily schedule or guest requests.
• Greet guests warmly, assist with luggage, and ensure a comfortable ride.
• Provide information about hotel amenities, local attractions, and directions as requested.
• Maintain the cleanliness and appearance of the shuttle vehicle inside and out.
• Perform daily pre‑trip and post‑trip vehicle inspections, report maintenance or safety concerns immediately.
• Follow all traffic laws, safety procedures, and hotel policies.
• Maintain accurate records of passenger counts, mileage, and fuel usage.
• Assist with other guest service duties as needed, including bell attendance or concierge support.
• Provide exceptional customer service and resolve guest concerns professionally.

• Valid Driver's License with a clean driving record with no major violations.
• Previous experience as a professional driver and/or in a customer service role strongly preferred.
• Superior professionalism, organization, and communication skills.
• Exceptional ability to manage multiple tasks and priorities simultaneously.
• Ability to operate large passenger vehicles safely and confidently.
• Dependable, punctual, and able to work flexible schedules (including weekends, evenings, and holidays).
• Ability to drive manual and automatic transmission vehicles highly preferred.
• 18 years of age or older

• Willingness to work in the elements - heat, wind, rain, etc
• Ability to lift, push and pull at least 30 pounds
• Ability to stand, walk and run for extended periods
• Ability to bend, stoop, squat, and lift frequently throughout a shift