Front Office Manager - Embassy Suites-LAX South

Overview

Embassy Suites Los Angeles International Airport South is currently hiring an energetic and experienced Front Office Manager. This role is responsible for insuring profitability, control costs and quality standards to ensure total guest satisfaction, oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Complies and prepares financial reports, including rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff.

Provides leadership and guidance to Front Office staff ensuring consistent quality service.

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable. Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Reception every evening. Embassy Suites bundled pricing ensure that guests receive enormous value at a single price.

Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-the-class customer service provided at Embassy Suites.

As Front Office Manager, you would be responsible for insuring profitability, control costs and quality standards to ensure total guest satisfaction, oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Complies and prepares financial reports, including rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provides leadership and guidance to Front Office staff ensuring consistent quality service is provided.

Specifically, you would be responsible for performing the following tasks to the highest standards.

• Encourages a team spirit amongst staff members with leadership and guidance.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement.
• Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
• Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolution by using discretion and judgement.
• Greets customer immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situation from both guests and team members.

The annual salary range for this role is $80,000-$90,000 and is based on applicable and specialized experience and location.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We re leaders in our industry and in our communities.
• Teamwork - We re team players in everything we do.
• Ownership - We re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, speak and understand the English language to communicate effectively with guests and employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve…