Front Office Manager - Embassy Suites-LAX South

Overview

Front Office Manager - Embassy Suites-LAX South (HOT0C9AY
).

Location:

Embassy Suites Los Angeles International Airport South, 1440 Imperial Avenue, El Segunda 90245.

Embassy Suites Los Angeles International Airport South is hiring an energetic and experienced Front Office Manager. This role is responsible for profitability, cost control, and quality standards to ensure total guest satisfaction. Responsibilities include overseeing room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. The position also involves preparing financial reports, including rate and availability calendars.

Interviews, trains, supervises, counsels, schedules, and evaluates staff, providing leadership and guidance to Front Office staff to ensure consistent high-quality service.

Embassy Suites by Hilton offers full-service, upscale, all-suite hotels. Guests enjoy features such as open-air atriums, complimentary cooked-to-order breakfast, spacious two‑room suites, and a complimentary Evening Reception. Embassy Suites bundled pricing provides value at a single price. Whether traveling for business, with family, with a group, or for leisure, guests return for consistently award-winning, best-in-class customer service.

As Front Office Manager, you would be responsible for profitability, cost control, and quality standards to ensure total guest satisfaction. You will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. You will prepare financial reports, including rate and availability calendars. You will interview, train, supervise, counsel, schedule, and evaluate staff, providing leadership and guidance to Front Office staff to ensure consistent quality service.

The following tasks are performed to the highest standards.

• Encourage a team spirit amongst staff with strong leadership and guidance.
• Communicate effectively, both verbally and in writing, to provide clear direction to staff. Assign and instruct guest service, front office, reservations, and front desk agents in the details of work. Observe performance and encourage improvement.
• Use creative management skills to solve problems. Ensure compliance with Hilton standards to maintain high-quality guest relations.
• Manage desk during times of stress or emergencies, resolve guest concerns, and implement resolutions using discretion and judgment.
• Greet customers promptly with a friendly, sincere welcome; use a positive and clear voice; listen to and understand requests from guests and team members.

The annual salary range for this role is $80,000-$90,000 and is based on applicable and specialized experience and location.

Hilton values include Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We look for demonstration of these values and the following attributes:

• Basic mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
• Ability to read, speak, and understand English to communicate effectively with guests and employees.
• Ability to deal with internal and external customers with patience, tact, and diplomacy to defuse conflicts.
• Ability to analyze information and make effective judgments.
• Ability to input information using moderately complex computer systems.

Hilton is a leading global hospitality company spanning the lodging sector from full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers quality accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide.

Hilton is proud of an award-winning workplace culture. We support the mental and physical wellbeing of all Team Members to help them Thrive…