Guest Services Agent - Embassy Suites-LAX South

Position: Guest Services Agent FT - Embassy Suites-LAX South
Embassy Suites by Hilton Los Angeles International Airport South is currently hiring an energetic, enthusiastic Guest Services Agent, eager to serve our guests  This role is responsible for greeting and registering guests, providing prompt and courteous service, checks guest out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amenities and upsells products to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability

** What will it be like to work for this Hilton Worldwide Brand?*
* Embassy Suites by Hilton has perfected the full service, upscale, all suite hotel  Built on a long standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay«, offering open air atriums, complimentary cooked to order breakfast, spacious two room suites and complimentary Evening Receptions every evening  Embassy Suites bundled pricing ensures that guests receive enormous value at a single price  Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best in class customer service provided at Embassy Suites

If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels

** What will I be doing?*
* As a Guest Services Agent you will be responsible for greeting and registering guests, providing prompt and courteous service, checks guests out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amenities and upsells products to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate  Makes appropriate selection of rooms based on guest needs  Codes electronic keys  Non verbally confirms the room number and rate  Promotes and administers Hilton marketing Programs such as Hilton Honors, for arriving guests  Ensures guest knows location of room, and arranges for team member to accompany guest to room  Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc  to guest
+ Ensures rooms and services are correctly accounted for within guest statement  Properly accounts for services provided by the hotel  Assists guests with check out payments or charges  Accepts and records vouchers, credit, traveler's checks and other forms of payment
+ Greets customers immediately with a friendly and sincere welcome  Uses a positive and clear speaking voice, listens and understands requests, responds with appropriate action and provide accurate information such as outlet hours, special VIP programs, event, etc
+ Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions
+ Promptly answers the telephone and email inquiries  Inputs messages into the computer and advises other team members of special guest needs  Retrieves messages and communicates the content to the guest  Retrieves mail, packages and facsimiles or other special items for customers as requested
+ Fields guests complaints, conducting thorough research to develop the most effective solutions and negotiate results, listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc  Remains calm and alert especially during emergency situations and heavy hotel activity  Plans and implements detailed steps by using experienced judgment and discretion

Pay Range: _The starting hourly wage is $20 00 $ 22 00 per hour and is based on applicable and specialized experience and location _

** What are we looking for?*
* Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry  Today, Hilton Worldwide remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

** H
* * Hospitality   We're passionate about delivering exceptional guest experiences

** I
* * Integrity   We do the right thing, all the time

** L
* * Leadership   We're leaders in our industry and in our communities

** T
* * Teamwork   We're team players in everything we do

** O
* * Ownership   We're the owners of our actions and decisions

** N
* * Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key…