Family Care Specialist

Locations:
Bakersfield, Carpinteria, Orange, Redlands, El Segundo (Corporate Office), Mission Hills.

At One Legacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope
. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration
, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type: Full-time, Non-exempt

Work Hours: Shifts are 12 hour shifts. Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required, and also includes overtime.

Work Setting: In-person and Field Service Area

Location: Employee may be assigned to a base office in Corporate Office, El Segundo, Orange, Carpinteria, Bakersfield or Mission Hills

Travel: Required to travel by personal auto or air to meeting sites and other locations.

Summary of Functions:

The Family Care Specialist is responsible for representing One Legacy to the potential donor’s Authorizing Party and family. Works in collaboration with the hospital treatment team to develop a timely and sensitive approach plan. The Family Care Specialist approaches the Authorizing Party and family for organ, eye, and tissue authorization, providing support and information while maintaining a position of dual advocacy to donor family and hospital staff.

Acts as a liaison between hospital staff and One Legacy.

Essential Job Functions:

• Work in partnership with the hospital staff and One Legacy to ensure that the Authorizing Party is identified per UAGA guidelines.
• Collaborate with the hospital care team and One Legacy staff through frequent huddles to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner.
• Discuss the elements of authorization with Authorizing Party and/or family members of potential donors.
• Obtain authorization for donation per UAGA and verify the medical-legal documentation necessary for organ recovery is completed according to One Legacy policies and procedures.
• Work with hospital and One Legacy staff to obtain administrative authorization for donation when appropriate.
• Support the donor family through the donation process including any internal or external resources.
• Proficiently and accurately enter data into Digital Donor.
• Complete Donor Medical and Social History Questionnaire (DMSHQ) and obtain any follow-up information required.

• Respond promptly and appropriately to potential donor referrals to assess family dynamics, donor suitability and to enhance the referral and authorization process.
• Review donor suitability with Referral Management team, inform hospital staff of outcome and create plan to follow.
• Collaborate with the hospital staff to determine and locate the Authorizing Party.
• Acts as a liaison between hospital staff and patient’s family.
• Proficiently and accurately enter data into Digital Donor.
• Performs potential donor evaluation on-sites when requested by Clinical Resource Specialists.

• Provide education to hospital staff on the benefits of organ and tissue donation and services provided by One Legacy to grieving families.
• Participate in public education forums as requested.
• Provide educational materials (e.g. placards, phone stickers, newsletters) to appropriate hospital units.
• Provide education to hospital staff about authorization and family care process.

Education:

Four (4) year Bachelor’s degree or one (1) year applicable OPO (organ procurement organization) experience. Documented education in grief counseling required

Experience:

Customer service; bilingual preferred.

Certification/License:
One Legacy requires employees to maintain a current California driver’s license and current vehicle insurance based on California minimum insurance coverage standards.

Salary Range: $71,662.50 - $79,625

The above salary range represents a general…