Guest Services Agent PT - Embassy Suites-LAX South

Overview

Guest Services Agent PT - Embassy Suites-LAX South (HOT0

BZVB).

Location:

Embassy Suites Los Angeles International Airport South, 1440 Imperial Avenue, El Segundo, CA 90245.

• Greeting and registering guests, providing prompt and courteous service, and checking guests out of the hotel.
• Resolving guest challenges throughout their stay, upgrading guests as required, promoting hotel services and amenities, and upselling products to guests to support guest service and financial profitability.
• Completing the registration process by inputting and retrieving information from a computer system, confirming pertinent information (e.g., number of guests, room rate), assigning rooms based on guest needs, coding electronic keys, and providing welcome packets to guests.
• Ensuring charges and services are correctly accounted for on guest statements; assisting guests with check-out payments or charges; accepting and recording vouchers, credit, traveler s checks, and other forms of payment.
• Greeting customers with a friendly and sincere welcome; listening and understanding requests; providing accurate information (e.g., hours, VIP programs, events).
• Handling special requests from guests and directing them to appropriate team members for action.
• Answering telephone and email inquiries promptly; inputting messages, communicating content to guests, and retrieving mail, packages, and facsimiles as requested.
• Handling guest complaints by researching and resolving issues, remaining calm during emergencies or heavy activity, and planning steps using experienced judgment.

Pay Range: The starting hourly wage is $19.00 per hour and is based on applicable and specialized experience and location.

Hilton Worldwide values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. We look for candidates who demonstrate these values and the following attributes:

H Hospitality - We re passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We re leaders in our industry and in our communities.

T Teamwork - We re team players in everything we do.

O Ownership - We re the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline.

In addition, we look for the following key attributes in Team Members: arrive on time, proficient calculator use for moderately complex calculations, ability to work with internal and external customers with patience and diplomacy, ability to read, listen, and communicate effectively in English, and ability to input information accurately using a moderately complex computer system.

• Pay flexibility through Daily Pay
• Health Insurance
• Career growth and development
• Team Member resources Groups
• Recognition and rewards program
• Best-in-Class PTO and supportive parental leave
• Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education:
Access to a wide variety of educational credentials and more.

* Please note, benefits may vary depending on the classification and union status of the position.

Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Job:
Guest Services, Operations, and Front Office