Patient Account Representative – Patient Collections – Bilingual Spanish

Job Family

Patient Account Representative

None

None

The Patient Account Representative — Patient Collections (Bilingual Spanish) is an extension of a client’s business office staff. Representatives are responsible for taking incoming and making outgoing calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job‑related duties as assigned. This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home.

8‑hour shift between 8:00 AM – 5:00 PM PT.

• Heavy outbound calling
• Patient Collections
• EOB knowledge
• Account Review
• Customer Service
• Account Updates
• Strong Verbal / Written Communication Skills
• Complete all business‑related requests and correspondence from patients.
• Minimum call requirement for self‑pay representatives is 75 calls a day.
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

• High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
• Bilingual Spanish Required
• 0–2 years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.
• Working knowledge can be of the following: insurance claims, billing, coding, follow‑up, finance, accounting or customer service related responsibilities.

• Customer service skills / customer service experience
• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel.
• Ability to initiate and follow through on projects and work independently with minimal supervision
• EOB knowledge strongly preferred
• Understanding of healthcare software

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short‑Term & Long‑Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back‑Up Childcare Program

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including  or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event.

Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.