Deductions Analyst

Overview

About Liquid I.V. At Liquid I.V., our purpose is to elevate the vitality of people and the planet. Our products are stocked in over 80,000 retail doors, including Costco, Walmart, Target, Amazon, and many more. In just over 10 years, our growth has been exponential. As part of Unilever, we’re expanding Liquid I.V. into a global brand. We are committed to cultivating solutions for equitable clean water access, a healthier planet, and thriving communities, contributing over 1% of company revenue to our Impact Program.

By 2026, our goal is to help ensure access to clean water for 2 million people around the world. We are a world-class team of innovators and changemakers, championing an inclusive culture of belonging and a collaborative, innovation-forward environment with generous benefits and ongoing hydration support.

About The Role:

Liquid I.V. is looking for a Deductions Analyst who will research, analyze, and resolve customer deductions related to supply chain activities including shortages, damages, returns, POD discrepancies, shipping variances, and compliance fines. This role serves as a cross-functional link between Accounts Receivable, Customer Service, Logistics, Sales, and external partners to ensure accurate deduction management and root-cause identification. The analyst ensures deductions are validated, documented, and resolved in a timely manner to minimize financial exposure and improve upstream supply chain performance.

• Deduction Research & Resolution:
  Investigate customer deductions by reviewing invoices, PODs, freight documents, customer portals, return documentation, and internal system data. Validate shortages, damages, and returns against internal shipping and inventory records. Determine deduction validity and recommend actions (repayment request, write-off, credit/adjustment, or escalation). Document all findings and supporting evidence within the deduction management system.
• Cross-Functional Collaboration:
  
  Partner with Logistics and Warehouse teams to research shipment discrepancies, delivery issues, and carrier-related variances. Work with Sales to resolve customer disputes and determine commercial decisions for invalid deductions. Communicate with Customer Service regarding order management issues contributing to deductions. Collaborate with AR to ensure accurate financial posting and timely resolution.
• Customer & Carrier Interaction:
  Access customer and carrier portals to retrieve required backup (PODs, compliance notices, RTVs, etc.). Contact customers or carriers when supporting documentation is missing, incomplete, or unclear. Submit disputes in customer portals and track outcomes.
• Root Cause Analysis & Continuous Improvement:
  Identify trends in recurring deduction types or root causes related to shipping, packaging, labeling, ASN issues, or internal process gaps. Provide feedback to Supply Chain, Operations, and Sales to prevent future deductions. Recommend process improvements that reduce deduction volumes and streamline investigation steps.
• Reporting & Metrics:
  Maintain accurate, timely deduction logs and reconciliation reports. Track KPIs including deduction aging, recovery rates, dispute win rates, turnaround time, and root-cause categories. Assist in month-end close activities (accruals, adjustments, reporting).

• Bachelor’s degree in supply chain, Finance, Business, or related field (preferred but not always required).
• 2–4 years of experience in supply chain, accounts receivable, deduction management, logistics, or customer operations.
• Strong analytical skills with the ability to interpret financial and operational data.
• Proficiency in ERP systems (preferably D365) and customer portals.
• Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas).
• Excellent communication and documentation skills.
• Ability to work cross-functionally and manage multiple priorities.

• 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
• A 401k plan with company match, short and long-term disability coverage.
• A generous PTO and sick policy that includes 13+ paid annual holidays.
• Wellness classes…