Deductions Analyst

At Liquid I.V., our purpose is to elevate the vitality of people and the planet. An ambitious goal? Yes! But by playing to win, holding the bar higher, championing wellbeing, and always thinking with a pioneering mindset we can go further together to leave a lasting mark.

Our products are stocked in over 80,000 retail doors, including the world’s leading specialty, big box, and online retailers such as Costco, Walmart, Target, Amazon, and many more. In just over 10 years, our growth has been exponential. And as part of Unilever, we’re continuing the expansion of Liquid I.V. into a global brand.

We’re also passionate about cultivating solutions for equitable clean water access, a healthier planet, and thriving communities. We contribute over 1% of our company revenue to our Impact Program through which we provide partnerships and grants to organizations that expand access to clean and abundant water locally and globally. By 2026, our goal is to help ensure access to clean water for 2 million people around the world.

We are a world‑class team of innovators and passionate changemakers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.

At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.

Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation‑forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.

Liquid I.V. is looking for a Deductions Analyst who will be responsible for researching, analyzing, and resolving customer deductions related to supply chain activities including shortages, damages, returns, POD discrepancies, shipping variances, and compliance fines. This role serves as a cross‑functional link between Accounts Receivable, Customer Service, Logistics, Sales, and external partners to ensure accurate deduction management and root‑cause identification. The analyst ensures deductions are validated, documented, and resolved in a timely manner to minimize financial exposure and improve upstream supply chain performance.

Deduction Research & Resolution

• Investigate customer deductions by reviewing invoices, PODs, freight documents, customer portals, return documentation, and internal system data.
• Validate shortages, damages, and returns against internal shipping and inventory records.
• Determine deduction validity and recommend appropriate action (repayment request, write‑off, credit/adjustment, or escalation).
• Document all findings, decisions, and supporting evidence within the deduction management system.

Cross‑Functional Collaboration

• Partner with Logistics and Warehouse teams to research shipment discrepancies, delivery issues, and carrier‑related variances.
• Work with Sales to resolve customer disputes and determine commercial decisions for invalid deductions.
• Communicate with Customer Service regarding order management issues contributing to deductions.
• Collaborate with AR to ensure accurate financial posting and timely resolution.
• Access customer and carrier portals to retrieve required backup (PODs, compliance notices, RTVs, etc.).
• Contact customers or carriers when supporting documentation is missing, incomplete, or unclear.
• Submit disputes in customer portals and track outcomes.
• Identify trends in recurring deduction types or root causes related to shipping, packaging, labeling, ASN issues, or internal process gaps.
• Provide feedback to Supply Chain, Operations, and Sales to prevent future deductions.
• Recommend process improvements that reduce deduction volumes and streamline investigation steps.

Reporting & Metrics

• Maintain accurate, timely deduction logs and reconciliation reports.
• Track KPIs including deduction aging, recovery rates, dispute win rates, turnaround time, and root‑cause categories.
• Assist in month‑end close activities (accruals, adjustments,…