General Manager

Opportunity:
Managing Director

The Plaza Hotel Pioneer Park is seeking a visionary, operationally savvy Managing Director to lead our team at El Palo’s premier historic luxury landmark. As the Managing Director, you will champion the guest experience and oversee all hotel operations to maximize profitability while upholding the independent spirit and Forbes-level standards of this iconic West Texas retreat.

You will direct a high-performing team to deliver exceptional financial results and a refined, modern‑meets‑historic service culture, ensuring the property remains the crown jewel of the El Palo skyline.

Regional Director of Operations – Vice President of Operations

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

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