Director of Customer Success
Listed on 2026-02-01
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Management
General Management
pMesilla Valley Transportation (MVT) is searching for a strong
Director of Customer Success/strong to join our leadership team in strong
El Paso, TX/strong. This role reports directly to the VP of US Operations and is open to candidates relocating into El Paso, TX./ppThis isnt just about customer service its about shaping a culture of excellence that wins strong
Carrier of the Year awards/strong, drives account growth, and leads the industry in customer experience./ppstrong
What Youll Do :/strong/pul liLead and mentor a high-performing team of 25+ across service, management, and director levels/li li Build strategies that grow high-potential accounts and strengthen mature ones/li li Drive automation, process improvements, and KPI development across the organization/li li Partner with Sales, Brokerage, IT, and Dedicated Ops to create seamless customer success solutions/li/ulpstrong
What Were Looking For :/strong/pul li5-7 (Five to Seven) years or more experience in Transportation with a strong focus in Customer Success, as well as 3 years of proven leadership in transportation customer success/li li Bachelors degree in relevant field/li li Track record of earning strong
Carrier of the Year/strong recognition/li li Extensive experience in performance management on teams with at least 25 associates/employees/li li Strategic mindset with long-term planning experience/li li Hands-on expertise in systems like AS/400, McLeod, or Manhattan/li liA leader who thrives on collaboration, innovation, and results/li/ulp Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late 80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada./pp
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders./ppstrong
Where family, careers, and success come together!/strong/p Pay Range:
- , General Benefits:
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