Assistant Manager Customs Brokerage

Job Description

Scope of Position:
To lead and manage a Customs brokerage department within a branch so that the department has strong technical expertise, flawless operational execution, strong infrastructure, knowledgeable personnel, strong customs compliance, efficiency, profitability, and continual growth.

• Administration and Personnel Management
  • Manage and monitor service execution within the Customs brokerage department
  • Help manage capacity and resource needs for the department
  • Ensure that department is properly staffed, structured and organized
  • Manage timely and effective staff evaluations and reviews
  • Provide feedback, coaching, mentoring to staff on an ongoing basis
  • Manage staff for continual growth in skills and expertise
  • Prepare and execute personal goals
  • Assist staff in preparing personal goals
  • Make certain that all staff members complete annual training in required time frames
  • Make certain that new employees receive all mandatory training in required time frames
  • Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements
  • Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented
  • Ensure oversight, including self-assessments and monitoring so that issues are resolved at the root cause level
  • Help prepare and execute department business plan and goals
• Operations, Compliance and Customs Expertise
  • Provide deskside training to department as needed in these areas:
    • Expeditors’ customs policies, controls, procedures and processes
    • Operational and customer service execution
    • Customer communication, interaction, development and maintenance
    • Expeditors’ applications, tools, systems and their usage
    • Client specific requirements

• At least 3 years of Customs/FTZ Brokerage Experience with Expeditors' Internal System
• At least 1-2 years of lead/supervisory experience
• Well-rounded knowledge of the HTSUS
• Well-rounded knowledge of the Title 19 of the Code of Federal Regulations
• Well-rounded knowledge of the Foreign-Trade Zones Manual
• Knowledge and experience with Participating Government Agencies
• The ability to troubleshoot and solve problems quickly and effectively
• Strong Management Skills
• Must be able to commute to the Pullman/El Paso Facility
• High School Degree or equivalent required
• Must be legally authorized to work in the United States
• Must have the ability to work overtime and/or weekends in support of the department needs
• Fluent in English and Spanish, both written and verbal
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Comfortable with numbers and basic mathematical skills
• Familiarity with 10-key usage
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be pro-active in thought and action
• Strong organizational Skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Comfortable working in a professional business environment
• Proven ability and desire to learn new software and technologies
• Knowledge of Expeditors Internal System Preferred
• Undergraduate Degree Preferred
• Customs Brokerage License or Actively pursuing and taking the exam

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company