Guest Service Supervisor of El Paso Water Parks

Overview

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for Guest Services Supervisor. The Guest Services Supervisor, under management supervision, is responsible for assisting in all areas of the guest services department, overseeing staff, supervising and coordinating programs and personnel to ensure the highest level of customer service and satisfaction. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.

El Paso Water Parks feature water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools. El Paso has been recognized for several awards and rankings related to quality of life in recent years.

• Welcome guests to El Paso Waterparks in a warm, friendly manner.
• Oversee daily operation of the guest services department.
• Assist in coordination of department schedules.
• Problem solve and react quickly to guests’ needs.
• Complete daily tasks and checklists regarding cash handling, opening and closing procedures.
• Oversee a Guest Services department of approximately 20+ staff members with responsibility for a daily 8+ staff members.
• Ensure Guest Services employees rotation and breaks are scheduled efficiently.
• Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation, and policies.
• Implement strategic sales initiatives as trained by Management and train staff accordingly.
• Initiate conversations with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events.
• Oversee daily operation for birthday parties, Cabana Rentals, or any Special Groups or events.
• Responsible for cash/credit card handling and end-of-day reconciliation of admissions, retail sales, and Food & Beverage.
• Responsible for the care and upkeep of issued equipment.
• Participate in service training programs for safety and customer service.
• Serve in a public information/relations capacity.
• Report irregularities, discrepancies, damage, loss of property, and safety concerns promptly to management.
• Complete all required company training and compliance courses as assigned.
• Ensure guests receive outstanding customer service by providing a friendly, fun, safe environment; maintain high standards, positive attitude, and professional appearance.
• Attend staff meetings and daily stand-ups; develop and maintain harmonious working relationships with other departments.
• Stay current with all training, policies and procedures.
• Ability to conduct audits within the department.
• Enforce El Paso Water Parks & Legends Global safety standards.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Assist management with auditing end-of-day reconciliation of safe.
• Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements.
• Performs other related duties as assigned.

• Must be 18 years of age or older.
• Ability to understand and follow verbal directives and written directions.
• Bilingual (English and Spanish) preferred.
• When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests.
• Effective communication and interpersonal skills.
• Must be able to obtain or have a current Food Handler’s certificate.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to demonstrate basic cash handling procedures.
• Computer knowledge and typing skills.

• Working towards a High School Diploma or GED preferred.
• 1–2 years of hands-on experience.

• Operate a computer using Windows, Microsoft Office, and other standard office equipment preferred.
• Experience in operating a POS (Point of Sale) System preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements…