Service Center Director

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability, parental leave.
• And more!

The Service Center Director (SCD) leads the Regional Service Center Team for the designated region (East, West, or South), ensuring consistent compliance with all policies and procedures governing work order management. This role provides oversight and enforcement of work order accuracy, data integrity, and timely resolution across the portfolio.

The SCD leads and develops Regional Service Center Coordinators (RSCCs), driving standardization, process efficiency, and compliance across all military housing regions. The position is responsible for ensuring effective training, quality control, and sustained audit readiness.

The SCD works in close partnership with Facilities Management Vice Presidents (FM VPs), Regional Facility Directors (RFDs), Facility Directors (FDs), Work Order Analysts (WOAs), Business Support, and Operational Assurance to monitor compliance trends, support audits and reviews, address findings, and implement corrective actions that strengthen internal controls and operational performance. The SCD leverages Power BI dashboards and Yardi reporting to analyze performance, identify risk and compliance gaps, track corrective actions, and provide transparent, data‑driven insights to leadership.

This will be a remote role.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck.

• Oversee daily work order management and compliance performance across the assigned service region, ensuring adherence to established policies, procedures, and internal control requirements.
• Monitor Power
  
  BI work order dashboards and operational reports to track completion rates, aging and backlog trends, data quality, and compliance indicators; proactively identify risks and drive timely corrective actions.
• Audit work order data within Yardi to verify accuracy and compliance related to labor tracking, material usage, resident approvals, required attachments, and supporting documentation; partner with Operational Assurance to address findings and implement corrective action plans.
• Collaborate with FM VPs, RFDs, and FDs to resolve performance gaps, remove process barriers, and reinforce consistent work order standards across sites.
• Provide regular compliance and performance reporting to the FM VP and SVP of Military Housing Facilities Management, highlighting trends, systemic risks, audit findings, and improvement opportunities supported by data and actionable insights.
• Provide leadership, direction, and mentorship to Regional Service Center Coordinators across the assigned region, reinforcing accountability, consistency, and high performance across service center operations.
• Ensure alignment and consistency with Service Center Directors across all regions, collaborating on standard practices, performance expectations, training delivery, and compliance enforcement to drive enterprise‑wide consistency in work order management.
• Ensure consistent execution of work order policies, procedures, and training programs across all service regions, driving standardization and sustained compliance with operational, internal control, and audit requirements.
• Lead recurring team meetings and structured performance reviews focused on work order trends, data quality, compliance gaps,…