Information Technology Specialist

Overview

Summary:

Organizational

Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, East Texas, National Capital Region, Northeast, Northwest Central and Southwest Region.

Base pay range: $74,678.00/yr - $/yr

Joining Customs & Border Protection will allow you to use your expertise in Information Technology (IT) principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $74,678.00 (GS-11, Step
1) to $ (GS-12, Step 10).

In this Information Technology Specialist position, you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include:

• Diagnosing and resolving problems in response to customer reported incidents
• Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required
• Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitor network performance
• Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies

Vacancies are located in Oklahoma City, OK;
Washington, DC;
Boston, MA;
Detroit, MI;
El Paso, TX. Location preference:
You may select ONE location where you would be willing to work. Additional selections may be made for other organizational divisions and/or units within the duty location(s).

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.

Basic Requirement:
Individuals qualifying based on experience must have Information Technology (IT) related experience demonstrating each of the four competencies listed below. Attention to Detail;
Customer Service;
Oral Communication;
Problem Solving. In addition, at least one (1) year of specialized experience described below to qualify based on experience.

• Attention to Detail: thorough and detail-oriented work
• Customer Service: works with clients to assess needs, provide information or assistance, resolve problems, and satisfy expectations
• Oral Communication: conveys information effectively to audiences
• Problem Solving: identifies problems, evaluates information, and makes recommendations

Experience:

GS-11 requires 1 year of specialized experience at or equivalent to the next lower grade, such as analyzing, planning, integrating and configuring network systems hardware; diagnosing and resolving network problems; testing, installing, configuring and maintaining networks; evaluating new hardware and software technologies. Education substitution for GS-11 is described in the education section.

Experience:

GS-12 requires 1 year of specialized experience at or equivalent to the next lower grade, such as adjusting, modifying and improving IT systems; diagnosing and resolving customer-reported incidents; installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance; providing guidance on migration activities. There is no education substitution at GS-12.

Please see Qualifications and Required Documents sections for information if education is applicable. Education substitution for GS-11 may include Ph.D. or equivalent doctoral degree, or graduate education as specified; see the notice for details. Education must be from an accredited institution. Transcripts may be requested prior to entrance on duty.

Residency:
There is a residency requirement for all applicants not currently employed by CBP. Requirements and exceptions, including waivers, are described in the notice.

Background Investigation: CBP requires a thorough background investigation. Applicants may be asked about felony convictions, drug use, and related topics during the process.

Other Information:
Passport, driver’s license, on-call requirements, overtime, physical demands, and…