Conference Room Engineer

Position Overview

Dexian has an immediate opportunity available for a Conference Room Engineer supporting Tier 2/3 video conferencing equipment and providing ongoing Video Conferencing Technical Support to our premier aerospace client. This position is responsible for resolving issues related to in‑room technology, Audio Visual and Video Conferencing (AV/VC) equipment failure, physical malfunction and software configurations and conducting root cause analyses to improve processes and trend reoccurring issues to improve service.

• Provide on‑site broadcast and event support for client event structures.
• Act as the primary user‑facing POC for all VC related issues.
• Provide strong client level support to users, with a predisposition to de‑escalate technical fails.
• Perform break‑fix (user reported incident) tasks within target SLA response window.
• Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues.
• Maintain accurate tagging and data entry of all tasks, projects, and requests performed.
• Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA’s of client leadership staff.
• Provide white glove VC technical support for C‑suite and high‑level management.
• Provide VC focused support for high profile events.
• RCA reported network related call escalation issues.
• Provide active monitoring of local and global VC endpoints and related hardware.
• Track inventory of on‑site supplies, consumables, and assets; maintain up‑to‑date knowledge of relevant industry standard hardware as well as proprietary tools.
• Collaborate with client engineering team on equipment issues and additional requirements as needed.

• Five+ (5+) years’ experience in an IT Enterprise environment supporting audio/video equipment and events.
• Knowledge of Polycom, Cisco, Crestron, and other AV/VC related hardware and signal flow.
• Strong interpersonal, customer service, and conflict resolution skills.
• Ability to be self‑motivated and accountable in a fast‑paced, independent environment.
• Ability to think creatively as well as methodically regarding technical issues.
• Wness to learn and adapt to a dynamic client culture.
• Ability to work both independently as well as with a team.
• Ability to handle physical tasks such as lifting, removing and installing large video displays and projectors, large/heavy objects and physical integration/maintenance work.

This position requires an active Department of Defense security clearance at the TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION (TS/SCI) level for consideration. Polygraph desired and will be required for ongoing employment. U.S. citizens ONLY are eligible for a security clearance and this position.

• This is an on‑site position providing support in Colorado Springs, CO.

• Associate’s degree required
• Desired certifications:
  Avixa CTS, CompTIA Security+. IAT level II certification required within 90 days of start date.

• Dexian reasonably expects to offer $37.00 to $48.00 per hour for this position. Additional benefits include generous time off, health, vision and dental insurance and matching 401k.

• Submit/Pass a 10‑year background check, criminal history, drug screening, and fingerprints.
• Valid driver’s license/Real‑ clean driver’s history.
• Applicant must have a strong work ethic, be extremely organized and detail‑oriented, be a self‑starter with excellent time‑management, problem solving, and multitasking skills.
• Excellent face‑to‑face customer service skills – at least 1 year experience in a customer service position, such as call center, retail, or other customer‑facing role.
• Demonstrated problem‑solving skills with ability to research, resolve and complete tasks within pre‑determined deadlines and schedules.
• Able to process work quickly and accurately in spite of interruptions, changing timelines and priorities, on a regular basis.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
• Working knowledge of app/database ticketing systems. Knowledge of Service Now, a plus.
• Position may require dexterity and…