Guest Service Supervisor of El Paso Water Parks

Guest Service Supervisor of El Paso Water Parks

The Guest Services Supervisor, under management supervision, is responsible for assisting in all areas of the guest services department. This role involves overseeing staff, supervising and coordinating programs and personnel to ensure highest level of customer service and satisfaction. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.

• Welcome guests to El Paso Waterparks in a warm friendly manner.
• Oversees daily operation of the guest services department.
• Assists in coordination of department schedules.
• Ability to problem solve and react quickly to guests needs.
• Complete daily tasks and checklists regarding cash handling, opening, and closing procedures.
• Ability to oversee a Guest service department of approximately 20+ Guest Service staff members with responsibility of a daily 8+ Guest service staff members.
• Ensures Guest Services employees rotation and breaks are done efficiently.
• Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation and policies.
• Ability to implement strategic sales initiatives as trained by Management.
• Ability to implement strategic sales initiatives training with Guest Service staff members.
• Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events.
• Oversee the daily operation for birthday parties, Cabana Rentals, or any Special Groups or events.
• Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales and Food& Beverage.
• Responsible for the care and upkeep of issued equipment.
• Participate in service training programs for safety, and customer service.
• Serve in a public information/relations capacity.
  
  Guest Service Supervisor El Paso Water Parks Revised 01/06/26
• Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to management.
• Complete all required company training and compliance courses as assigned.
• Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment.
• Maintains high standards, positive attitude, and professional appearance.
• Attend staff meetings and daily stand-ups. Develop and maintain a harmonious working relationship with allother departments.
• Stay current with all training, policies and procedures.
• Ability to conduct audits within the department.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Assist management with auditing end of day reconciliation of safe.
• Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements .
• Performs other related duties as assigned.

Qualifications & Skills

• Must be 18 years of age or older.
• Ability to understand and follow verbal directives and written directions.
• Bilingual (English and Spanish) preferred.
• When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests.
• Effective Communication and interpersonal skills
• Must be able to obtain or have a current Food Handler’s certificate.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Ability to demonstrate basic cash handling procedures.
• Computer knowledge and typing skills
• Working towards a High School Diploma or GED preferred
• 1-2 years of hands-on experience.

Computer Skills

• Operate a computer using Windows, Microsoft Office, and other standard office equipment preferred.
• Experience in operating a POS (Point of Sale) System preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to communicate verbally, walk, climb, kneel, and move around facility, heavy lifting, and carrying, stooping crawling and equipment operation.

• Ability to work in…