Front Office Manager

Position: Front Office Manager - Hotel Paso Del Norte - El Paso, TX

hotel equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable front office manager for the hotel paso del norte in el paso, texas.

pay range: $65,000 to $70,000 annually based on experience and qualifications.

we welcome you to take a virtual tour of our beautiful historic hotel! 360 tour of hotel pdn

positions summary:

the position requires maintaining a high quality of services offered to guests through management of guest services, including front desk, public space, breakfast and housekeeping team members as to maintain established operational standards of the hotel.

essential job duties and responsibilities:

the position requires performing the following essential job functions, with or without reasonable accommodation.

• assist in the execution of reservation responsibilities including but not limited to making/updating/cancelling reservations, returning phone calls/email, and entering/updating group rooming lists and blocks.
• increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems.
• assist front desk agents, room attendants, breakfast attendants, laundry and house persons with the execution and proper training of their duties as needed.
• due to the nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the hotel.
• perform manager on duty responsibilities as needed.
• assist other departments as directed.

please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. required knowledge / skills / abilities:

• must have ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
• ability to read, speak and understand the english language in order to communicate with guests.
• ability to access and accurately input information using a moderately complex computer system.

desired software proficiencies: knowledge of microsoft office products. supervisory responsibilities:

• assist in the supervision of front office, night audit, and housekeeping.

education / experience:

• high school diploma or equivalent preferred.
• guest relations/service experience required. Hospitality experience preferred.
• valid driver’s license required.

physical requirements:

individual holding this position must be able to explain and demonstrate that theor/ she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Frequency key: never – 0 hours; rare – up to 1 hour; occasional – 1‑3 hours; frequent – 3‑6 hours; constant – 6‑8 hours. Physical activity frequency: sitting rare;

walking frequent; climbing stairs occasional; crouching/bending/stooping frequent; reaching frequent; grasping constant; pushing/pulling occasional; near vision constant; far vision constant; hearing constant; talking constant; smell occasional; taste rare; lifting/carrying (up to 50 lbs) frequent; travel rare.

materials / equipment used:

• operation of computer, telephone, two‑way radio.

the salary range for this position is $55,000‑$70,000 per year, based on experience and qualifications.

amazing benefits at a glance:

• $65,000-$70,000 per year, based on experience and qualifications.
• team driven and values based culture
• medical/dental/vision
• vacation & holiday pay
• same‑day pay available
• employee assistance program
• career growth opportunities/ manager training program
• reduced room rates throughout the portfolio
• third party perks (movie tickets, attractions, other)
• 401(k) with company match
• employee assistance program
• employee discount
• flexible schedule
• flexible spending account
• life insurance
• parental leave
• referral program

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