Office Coordinator

Job Code: OC - 105

Revision Date: September 23, 2024

Starting Salary: $15.40 hourly; $32,032 annually

FLSA: Non-Exempt

We are an agency committed to innovative behavioral health services in trauma‑informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

The purpose of this job is to be primarily responsible for the front desk screening process and direct contact with patients on registration and Financial Evaluation Process. This position functions as the main team information coordinator fielding messages for staff in the field, coordinating appointments, and providing clinic clerical support. Patients are educated regarding Center’s fee policy and collection process and are instructed on electronic and paper billing.

This class works under close supervision according to set procedures but determines how or when to complete tasks.

• Performs standard office support by answering phones, greeting customers, routing calls to appropriate staff, and scheduling patient appointments.
• Accurate and timely preparation and submission of claims. Updates financial, demographic, and insurance information on designated electronic health record. Information is properly maintained and verified. Performs additional data entry documentation as identified by program needs.
• Prepares correspondence, reports and other materials from rough draft or from source documents for review and signature; establishes and maintains files and records, as identified by program needs.
• Compliance with all Joint Commission training requirements relevant to the job, those dealing with use of restraints and physical holding of individuals receiving services. Maintains compliance with required federal/state/corporate mandates and regulations.
• Performs other duties as assigned.

Requires an Associate’s degree supplemented by one (1) year of experience in office support, clerical or data entry, customer service or related field; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Knowledge of trauma‑informed theories, principals, and practices (includes multi‑faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

• Involves routine and frequent exposure to:
  • Bright/dim light, dust, and pollen.
• Other extreme hazards not listed above.

• Must possess and maintain a valid state Driver’s License with an acceptable driving record.
• Must be able to pass a TB, criminal background and drug screen.

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

• Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic’s patient population.
• Credentialed, certified, and licensed professionals with adequate training in person‑centered, family‑centered, trauma informed, culturally‑competent and recovery‑oriented care.
• Responsible for adhering to the EHN common purpose and service framework to continuously provide exceptional care to all constituents.

Note: This Class Description does not constitute an employment agreement between the Emergence Health Network and an employee and is subject to change by the Emergence Health Network as its needs change.