Receptionist, Healthcare

Overview

Value-based care model experience

Become a part of our caring community and help us put health first.

• The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately.
• Operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• Responds to routine inquiries from internal or external sources such as the organization s location, hours of operation, phone numbers, and/or email address.
• Maintains the reception area, appointment scheduling, and verification of insurances.
• Booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages as needed.
• Ensures accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensures thorough records are maintained by documenting discussions, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first contact resolution.

• 1 year or more of experience working in a healthcare setting
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

• Bilingual in English and Spanish
• Knowledge of medical terminology
• Value-based care model experience
• Experience with EMR systems (Electronic Medical Records)

Location address:
Conviva Cliff Drive, 1211B

E. Cliff Dr., El Paso, TX 79902

Monday to Friday 8AM-5PM

This role is considered patient-facing and is part of the company s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana’s secure website.

Hire Vue:
As part of our hiring process, we use an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue helps us connect and gain information about your relevant skills and experience at a time that fits your schedule.

Humana offers a variety of benefits to promote the health and well-being of employees and their families. Benefits include medical, dental and vision benefits, 401(k) with employer match, paid time off, holidays, volunteer time, jury duty pay, tuition assistance, scholarships for eligible dependents, parental and caregiver leave, employee charity matching, Network Resource Groups, and career development opportunities.

Health benefits effective day 1; paid time off; holidays; volunteer time and jury duty pay; recognition pay; 401(k) retirement savings plan with employer match; tuition assistance; scholarships for eligible dependents; parental and caregiver leave; employee charity matching;
Network Resource Groups; career development opportunities.

About Conviva Senior Primary Care:
Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Center Well Senior Primary Care, Conviva s value-based approach means patients get the best care when needed most, at the lowest cost. We address social, emotional, behavioral and financial needs that can impact well-being.

About Center Well, a Humana company:
Center Well focuses on whole-person health by addressing physical, emotional and social wellness. Center Well is part of Humana Inc. and offers stability, benefits, and opportunities to grow your career. We employ thousands of clinicians committed to putting health first for teammates, patients, communities and company.

Humana does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. We comply with applicable laws and promote affirmative action for individuals with disabilities or protected veterans.