Program Manager of School Based CIT

Overview

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

The Program Manager supports the Program Director in overseeing the clinical services provided in the community to individuals exhibiting symptoms of mental illness. The Program Manager responds to mental health crisis calls, both face-to-face and virtually, within the District and will offer crisis intervention, stabilization, and assessment services while in the field and coordinates with Crisis and Emergency Services leadership and Police Departments within the current Independent School Districts enrolled into the program.

CIT interfaces with other programs in the agency, law enforcement authorities, and the community. This position is responsible for providing the following services: management and oversight of the program, assuming leadership and administrative support during their assigned shift, data collection and reporting, crisis intervention, mental health assessments, case management and follow-up, patient linkages & referrals, and serves as the liaison between the agency and the community.

The position is responsible for staff training and supervision of clinical and crisis staff assigned to the unit. Under CIT, the Program Manager manages and monitors the design and implementation of specialized clinical programs, community outreach, therapies, and treatment modalities. The Program Manager coordinates and deploys clinical and crisis team members to provide services provided in the community. The Program Manager ensures quality care standards are met for patient centered care efforts, and oversees flexibility, appropriate documentation, and provision of patient services.

The Program Manager ensures that all standard operating procedures are met for EHN staff; is responsible in responding to the needs or requirements submitted by the designated law enforcement agencies and maintaining operational and communication efficiency between all agencies. This unit is operational five days a week from 7:00 a.m. to 7:00 p.m. and may be required to work Saturdays for follow-up.

This position works under close to general supervision according to set procedures but determines how or when to complete tasks.

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position, as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Assures that all CIT clinical components consistently provide high quality, professional counseling, psychotherapy services, crisis intervention and counseling, maintains appropriate documentation, stays current on research and developments in the field, and disseminates best practice information to the unit staff as appropriate.
• Provides supervision to crisis specialists, licensed staff, and interns, including orientation and training, individual and group supervision, and evaluation of group and individual performance.
• Supervises, monitors, and assists in evaluating Crisis Intervention Team program.
• Ensures compliance with Agency policies and procedures, CIT Operating Guidelines, and law enforcement general orders in respective agencies.
• Provides leadership and administrative support to all CIT units during their assigned shift to include dedicating time weekly in the field.
• Performs assessments in various locations based on the nature of the request for services and evaluates individual needs for mental health services as well as determines the level of care of the services needed.
• Educates family members so they may understand the individual s mental health symptoms, treatment and assist with referring to community resources.
• Serves as a program representative and when required serves as a spokesperson for the Crisis Intervention Team initiative.
• Works with the Crisis unit to ensure cases referred are staffed with the clinical team and that quality crisis intervention and counseling services are being provided.
• Provides information on mental health, the importance of medications and treatment compliance, and other clinical related information to individuals, family, and community as needed.
• Assists with recruitment, hiring, and training of staff and volunteers/students.
• Ensures quality assurance through supervision of clinicians, client satisfaction surveys, peer review, and direct feedback provided by law enforcement units to include assessments and…