Hospital Development Coordinator

Company Overview & Mission

New Mexico Donor Services (NMDS) is a designated organ procurement organization within the state of New Mexico – and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations:
New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients.

• Develops and implements marketing plan that creates change in physician and hospital practice in the donor referral and family counseling processes that ultimately increases organ and tissue donation in assigned portfolio.
• Performs quantitative and qualitative analysis of hospital market to characterize donor potential and identifies and engages decision‑making individuals who can influence hospital protocols to include best demonstrated practices for donor referrals and family counseling.
• Conducts education needs assessments for assigned hospitals and develops and implements educational plan.
• Establishes multi‑disciplinary councils within assigned hospitals, using peer level influence in order to forge a consensus about standards of practice for the donor referral and family counseling and request process. Identifies decision‑making individuals in assigned hospitals including chairpersons of medical staff, medical executive committee, ethics and critical care committees, surgery and medicine departments, and referring physicians and nurses from trauma, neurosurgery and critical care.
  
  Conduct individual meetings and gain support from each party, guide the group discussion and outline and implement next steps.
• Conduct field coaching and provide feedback for skill development in written and oral communications, public relations and sales and negotiation skills for clinical coordinators.
• Utilize superior customer service skills to develop and maintain relationships with referring physicians and nursing staff and medical and executive leadership in assigned hospitals.
• Disseminates and interprets data and research on increasing organ and tissue donation for medical academic audiences and policy review committees who can affect change in hospital standards of practice.
• Design curriculum for and conduct professional education programs.
• Respond to customer service‑related issues in hospital portfolio with appropriate internal and external individuals.
• Make policy recommendations to hospital administration to ensure hospital compliance with state and federal regulations and increase referral and improve donation outcomes.
• Develop and conduct accredited educational programs for healthcare professionals.
• Customize professional education materials for one on one presentations/discussions, large and small audience educational forums.
• Support internal staff and provide guidance on hospital relationships. Develops and maintains robust hospital profiles.
• Maintains accurate and timely documentation of all hospital development activities.
• Performs other duties as assigned.
• Can live in El Paso, TX but job duties are expected to be performed onsite throughout the state of New Mexico and occasional travel to Albuquerque will be required.

Stands, walks. Observes, listens, speaks with hospital staff and others. Reads, prepares and presents information. Drives to and from donor hospitals.

Education required:

BA or BS in Business, Education, Public Health, or Health care related field.

• Two to four years of healthcare experience with families, counseling, bereavement and/or crisis intervention or 3-5 years of experience in hospital relations or OPO.
• Experience with performance improvement strategies, stakeholder engagement, and project coordination is…