Patient Service Center Rep II Sun-Thurs, THOP Memorial

Patient Service Center Rep II - Days, Sun-Thurs, THOP Memorial at Conifer Health Solutions

Spanish Bilingual Preferred

The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day‑to‑day operations related to both Financial Clearance and Scheduling. This includes verifying eligibility and benefits, performing pre‑authorization and financial counseling, and ensuring accurate scheduling of appointments. On occasion, the PSC Rep II may be assigned only to complex pre‑registration duties. The role requires a thorough understanding of all assigned functions and compliance with department policies and procedures.

• Complete scheduling and registration for an upcoming visit during a single call, ensuring timely appointment setup and providing callers with essential information (prep instructions, directions, order management details).
• Perform Financial Clearance: verify patient demographics and insurance information, secure payment of financial liability, and conduct collection efforts up to and including payment collection.
• If assigned to Order Management, verify that orders are complete and match the scheduled procedure, then index and export physician orders to the correct account number.

• Collect and verify required patient demographic and financial data elements, determine financial responsibility, and secure pre‑payment for future services.
• Create a comprehensive pre‑registration account for an upcoming inpatient or surgical admission.
• Complete all pre‑certification requirements by obtaining authorization from insurer and/or healthcare facility.
• Perform any other duties as assigned based on departmental needs.

• Work effectively in a production‑driven call‑center environment.
• Proficiency with dual‑monitor computer setups.
• Basic typing ability and working knowledge of a Windows‑based computer environment.
• Multitask across multiple systems (financial clearance and scheduling) simultaneously.
• Strong written and verbal communication skills.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

• Required:
  
  High school diploma or GED.
• Preferred:
  Two or more years of college or equivalent professional, customer‑service‑driven experience.
• Preferred:
  Telephone/call center experience.
• Preferred:
  Pre‑registration and/or scheduling experience.
• Preferred: 2–3 years of customer service experience.

• Must be able to work in a sitting position, use a computer, and answer telephone calls.
• Ability to travel.

• Office work environment.
• Hospital work environment.

• Approximately 0% travel may be required.

As part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed in the business of healthcare. Conifer helps organizations transition from volume to value‑based care, enhance the consumer and patient healthcare experience, and improve quality, cost, and access to healthcare.

We offer a competitive benefits package and leadership opportunities to advance your career.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.