Front Desk Receptionist

Status: Full-Time

Work Setting: Medical Office

The Front Desk Receptionist serves as the first point of contact for patients, visitors, and staff at the El Paso Center for Diabetes. This position plays a critical role in creating a welcoming, organized, and efficient clinical environment. The receptionist supports patients and providers by managing front desk operations, scheduling appointments, verifying insurance information, collecting payments, and maintaining accurate patient records.

• Welcome patients and visitors in a professional, courteous, and compassionate manner.
• Verify and update patient demographic and insurance information accurately.
• Maintain smooth clinic flow by communicating patient status to appropriate team members.
• Provide exceptional customer service while addressing patient needs, questions, and concerns.
• Schedule, confirm, and manage patient appointments using the electronic scheduling system.
• Answer incoming phone calls, route calls appropriately, and take accurate messages.
• Verify insurance coverage in coordination with the billing department.
• Explain insurance benefits, co-pays, and payment policies to patients.
• Collect co-payments and outstanding balances at patient check-in.
• Upload laboratory results to the patient portal.
• Manage incoming documents through the fax server.
• Provide general information to patients regarding Center services and procedures.
• Perform administrative tasks including filing, processing forms, and maintaining office supplies.
• Ensure the front desk area remains clean, organized, and professional.
• Effectively multitask, prioritize responsibilities, and manage time efficiently.
• Identify and address patient concerns or complaints, escalating issues when appropriate.
• Perform other duties as assigned.

• Bilingual in English and Spanish (required).
• High school diploma or GED required.
• Previous experience as a medical receptionist preferred.
• Knowledge of medical insurance processes and terminology.
• Experience using electronic health record (EHR) systems.
• Proficiency in Microsoft Word and Outlook.
• Strong organizational skills and ability to manage multiple priorities.

• Full-time position (40 hours per week).
• Monday–Friday, 8:00 a.m.–5:00 p.m. (Lunch: 1:00 p.m.–2:00 p.m.).
• Flexibility required, including occasional evenings and weekends.

• Demonstrate professionalism, reliability, and strong communication skills.
• Adhere to all policies, procedures, and expectations outlined in the employee handbook.

• Ability to lift up to 50 pounds as needed.
• Ability to sit or stand for extended periods.
• Frequent computer use with repetitive motion.
• Occasional bending, stooping, and standing.

Available upon successful completion of 90 days

• Health insurance
• Paid Time Off (PTO): 40 hours

Phone:
Fax: