Custom Order Engineer System & Support Engineer

Eaton’s ES AMER ARS division is currently seeking a Custom Order Engineer System & Support Engineer in El Paso, TX.

The expected annual salary range for this role is $86000 - $126000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Primary Function

• Responsible for an assigned product line to drive improvements for the COE/Customer Order Design (COD) teams in the automation tools.
• Provide continued learning for COE/COD on expected use of the software tools and best practices.
• Support systems training for new hires and ticket escalation support for COE/COD issues/requests.
• Work on the following product lines where applicable:
  Medium Voltage Assemblies (Greenwood, SC & Omaha, NE);
  Low Voltage Switchgear (Arden, NC);
  Low Voltage Switchboards (Sumter, SC & El Paso, TX);
  Portland Power Center (Portland, OR).
• Apply prior COE experience with configuration requirements and related systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools.
• Deploy and support Front End Engineering systems for the assigned product line.
• Develop product line specific training documentation for engineering software tools and processes.
• Provide onsite support as the first point of escalation for systems-related issues, determine root cause, urgency, and communicate with stakeholders to keep them informed.
• Support prioritization of MI and DA system issue tickets through individual contribution and coordination of other Eaton resources.
• Maintain familiarity with COE and COD processes for the assigned product line, including application/engineering decisions, methods, product offerings and design standards.
• Gather requests for system enhancements and communicate to the appropriate development manager.
• Support continuous testing for system enhancements and bug fixes as they are deployed.
• Be knowledgeable of MI parts picking logic to troubleshoot parts picking errors and scope updates with product line enhancements.
• Be available for after-hours and weekend support.
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across engineering, design and systems teams.

• Bachelor’s degree in engineering from an accredited institution
• Three (3) years of applicable experience with engineered-to-order (ETO) products and their associated configuration tools
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• Travel – up to 10%

• Bachelor’s degree in electrical engineering, electrical or electronics engineering technology, electrical and computer engineering, mechanical engineering or mechatronics from an accredited institution
• Previous COE experience in Low Voltage Assemblies
• Previous electrical experience
• Knowledge of PLCs
• Knowledge of power distribution and control systems (LV and MV Switchgear, Panel boards and Switchboards, Motor Control Centers)
• Preference for extensive experience in Eaton’s ETO software tools including, but not limited to:
  Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, Pick Work Bench, etc.
• Working knowledge of NEC, IEEE, UL and various local electric codes
• Ability to interpret customer specifications and electrical and mechanical drawings
• Proficient use of Eaton’s ETO software systems and AutoCAD

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