Bilingual; English​/Spanish Associate Service Center Representative - GlobalView

ADP is hiring a Global View Associate Service Center Representative. The Customer Service Representative is the first point of contact in a tiered support model. The associate is responsible for providing world class service to a designated group of client employees and/or practitioners for payroll and related (time, HR, etc.) inquiries. This job family is inclusive of both Employee and Practitioner servicing, whether they are serviced by integrated or separate groups or individuals.

This role is responsible for understanding multiple country payroll practice and legislation; offering bi-lingual support as needed.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

• Receive and respond to customer inquiries via telephone and tickets, effectively utilizing the GV application and other internal applications and resources to document, troubleshoot and resolve enquiries/issues related to a very limited scope of client/constituent/country combinations.
• Leverage expanded knowledge to service broader scope of multiple client/constituent/country combinations; demonstrate/apply overall expansion of skill sets and knowledge base.
• Monitor and track issues for updates and follow-up to ensure