Customer Service Representative | Technical Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

March 13, 2026

Are you a tech‑savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Tats Customer Service Representativevolving Spectrum may be right for you.

us, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who are subscribed to our high‑quality cable and video products. Every day, your work will strengthen connectionsोजन between Spectrum and our customers.

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best‑in‑class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering Entre calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast‑paced work, you’ll thrive inside our customer service environment.

• Education
  :
  High school diploma or equivalent
• Schedule
  :
  Ability to work a variety of schedules including nights, weekends, and holidays
• Language
  :
  Ability to read, write, speak and understand English

• Technical
  
  Skills:
  
  MS Office, computer skills, typing
• Skills:
  
  Communication, organization, time management, multi‑tasking, customer service
• Abilities:
  Dependable, professional, solution‑oriented, results‑driven, resilient

• Tools + Tech
  :
  Work with innovative, customer service technology and information systems
• Supportive Teams
  :
  Learn from managers and work with team‑oriented colleagues who want you to grow and succeed
• Competitive Pay
  :
  Generous $20  starting pay
• Dynamic Growth
  :
  The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Cultur e:
  We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards
  :
  Our comprehensive benefits are among the best in the industry

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Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal-shadow history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.