Customer Service Representative

Customer Service Representative

Are you passionate about providing exceptional customer service and making a difference in people's lives? Join our team at HME Specialists as a Full‑Time Customer Service Representative. In this role, you will have the opportunity to engage with our customers on a daily basis, helping them with their medical supply needs and ensuring they receive the best care possible.

Your problem‑solving skills and empathetic nature will shine as you assist customers in a professional and customer‑centric manner. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. At HME Specialists, we offer a competitive pay for this onsite position, providing you with the opportunity to thrive in a dynamic and energetic work environment.

Apply now to be part of our forward‑thinking team dedicated to customer satisfaction.

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

As a Customer Service Representative at HME Specialists, you will play a vital role in delivering top‑notch service to our valued customers. Your responsibilities include:

• Answering phone calls, gathering accurate patient demographic information, verifying insurance benefits, and obtaining necessary authorizations.
• Ensuring that the intake process is completed flawlessly for clean claim submissions.
• Collaborating with the team on invasive ventilator setups, handling customer orders, determining service charges, and documenting any complaints or equipment failures.
• Addressing dissatisfied customers, coordinating complaint resolutions, and liaising with various stakeholders for timely discharges.
• Logging important information into our systems and validating its completeness and accuracy.

To excel in this role, candidates should possess:

• Exceptional communication and interpersonal skills to effectively interact with customers, healthcare providers, and internal team members.
• Strong attention to detail for accurate documentation and smooth claim submissions.
• The ability to navigate and utilize computer systems efficiently, including software such as Brightree, for managing patient data and processing orders.
• Problem‑solving skills to address customer complaints and equipment failures promptly and effectively.
• Customer‑centric mindset, empathy, and a professional demeanor to deliver outstanding service and foster positive customer relationships in a fast‑paced medical supply environment.

• Medical, Dental, Vision coverage
• 401(k) plan
• Life Insurance
• Paid Time Off

Entry level

Full‑time

Other

Industries:
Hospitals and Health Care

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait—apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!